HIS Radeon HD 4890 1GB GDDR5 PCI Express 2.0 x16 CrossFireX Support Graphics Card H489F1GP

Pros: No problems with the drivers in the short time I've been using it. Right now I'm running it clocked in at 940Mhz core and 1160Mhz VRAM. At these settings it clears Vantage on High with no artifacting and my score went up from H6153 on my 512MB HD4870 (tested on a clean boot) to H7623 on this 4890 (without trying a clean boot yet.) That's something like 24%. How can you NOT love that?

Cons: ATI Overdrive clocks mine in at 990Mhz GPU and 1190Mhz VRAM, but it artifacts like mad at those settings in 3DMark Vantage. But let's be honest, that's a ridiculous increase from the stock speeds of 850/950.

Overall Review: Only had it for a few days but what I've seen so far is truly amazing me.

Pros: The card is great and fast when it isn't making noise.

Cons: The ball bearing on the fan makes a ton of noise. I called HIS (after taking an hour trying to track down their phone number, to no avail, yet finding it here). They basically told me they would RMA the card and take it back. That it would take 3-4 weeks.

Their procedure is to have you ship them the card for 3-4 weeks and then you'll get a fixed card after that period. I asked if they had an exchange program like most other manufacturers, where they take your credit card info and ship you an identical card, then you use the box to ship them back the old one. They said they do not have such a program.

So basically, you're out of a computer while they get your card fixed. The tech support guy actually had the nerve to say "buy a new card if you need a computer for that period of time". I couldn't believe he said that. What's the purpose of a warranty if I have to buy a new card?

Overall Review: I called Newegg to complain and was sent to escalations. They are taking back this card 5 months after I bought it for a 15% restocking fee, though I get to keep the mail-in rebate (which still hasn't arrived 5 months after purchase, might I add). They will give me a refund (not store credit).

I'm already shopping for a new non-HIS card. Whatever you do, don't buy this card. Buy from another company. How these people stay in business with this kind of customer service is beyond me. On their webpage's Support section, you put in the serial number of the card and it shoots you back to the homepage. You go back to Support and do it again, and it shoots you back to the homepage again. I couldn't find the Tech Support telephone number anywhere, except for the company main line in Hong Kong which doesn't help me.

I love Newegg. They took care of me and kept me a loyal customer. This company has the best customer service in the industry.