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Global Seller FAQ

Seller Requirements

Who is eligible to join the Global Seller program?

Any seller that is located outside of Canada is eligible to join the Global seller program. Please note that USA sellers are considered Global sellers.

What are the requirements for applying to the Global Seller program?

The following will be required for Global sellers to enroll:

  • Seller’s business operations are outside Canada (sellers based in Canada should apply as a Canadian Domestic Seller).
  • Valid business license from the area where your business is located.
  • VOID cheque or bank reference letter that matches your company credentials (only when using wire transfer or Paypal).
  • Certification of company liability insurance and product insurance.
  • Bank information for international wire transfer. Bank information must align with the business license and merchant invoices.
  • PayPal account (optional).
  • Acknowledge and agree to Newegg.ca Marketplace Terms and Conditions.

Products

What products can I sell on Newegg.ca Marketplace?

All available product categories are listed on the seller commission page. Currently, all products selling on www.newegg.ca must be listed with price in Canadian Dollar. If you would like to request a specific category not listed above please email marketplace@newegg.ca.

How to copy your items from Newegg.com (US) to Newegg.ca (Canada)?

If you have already listed your products through Newegg Marketplace on www.newegg.com, you can list the same product listings to www.newegg.ca by following the steps here.

Are there promotional opportunities for Marketplace sellers?

Yes. Our promotional vehicles provide opportunities to help sellers drive sales, provided they meet our criteria. Our Merchandising Team works closely with our sellers to develop a structured plan, which identifies and targets successful marketing vehicles for optimal performance.

Payment

How and when do I get paid?

All sellers are remitted with their Marketplace sales, net commission and other related service fees, on Wednesday of each week in which fifteen (15) calendar days have elapsed since the day on which Newegg Marketplace received shipping confirmation on the sales. Funds are deposited directly into your specified account once a week according to your elected payment option.

Newegg Marketplace provides great flexibility when it comes to paying our global sellers. Payment options can be conveniently specified during seller registration or updated in Newegg Seller Portal.

Available payment options are:

    • Bank-to-Bank Wire Transfer: 
      Seller needs to have a local bank account from the country their business is registered in order to receive Bank Wire Transfer in Canadian Dollars (CAD) from Newegg Marketplace. Seller will be required to input following information accurately in seller account when electing Bank Wire Transfer as their primary payment option on Newegg Seller Portal:
  • The full name and address of the local bank (international bank) seller is using to receive wire transfer funds from Newegg Marketplace
  • The beneficiary name of the international bank account with which the wire transfer funds are sent to. Important: the beneficiary name of the international bank account MUST match the business name in seller profile with Newegg Marketplace. In other words, Newegg Marketplace only sends funds to the international bank account owned by the seller.
  • The accurate SWIFT/BIC code and international bank account number with which the wire transfer funds are sent to. Numbers MUST be input on corresponding fields through Newegg Seller Portal correctly (NO dash or space between the numbers).

Important Note: The beneficiary name/company information of your international bank account must match with information from the business license seller uploads to Newegg Marketplace (i.e., certificate of incorporation, tax certificate, etc.) (Why do we do this?)

For Paypal Users: When choosing bank wire transfer as your primary payment method, you may select to enable Paypal as a supplement payment option to receive up to Canadian dollar equivalent to USD $10,000 of Newegg settlement to your account for each pay period. Any remaining balance over Canadian dollar equivalent to USD $10,000 on the settlement for the pay period will be paid via bank wire transfer to your bank account.

  • Third-party International Money Transfer Service Provider:
    • Payoneer
      Payoneer is a cross-border payment platform that provides online money transfer and currency conversion services for online sellers. It’s easy to sign up and receive your Newegg payments into your Payoneer account, where they can be easily withdrawn directly to your home bank account in your local currency. [Learn More]

I have a Payoneer account but cannot receive payment from my Newegg orders, what is the reason?

Possible reasons why you cannot receive payment to your Payoneer account may be one of the following:

  1. You don’t have a valid Payoneer account or your Payoneer account is not active.
  2. Newegg is not added as one of the funding sources in your Payoneer account.
  3. Your Payoneer account type is an individual account.
  4. Your Payoneer account information does not match your Newegg Marketplace seller account information.

For above #1, 2 or 3, please login to your Payoneer account and verify your account details, or contact Payoneer for support. For #4, go here.

How does Newegg verify payment is being sent to the right bank account?

Newegg takes seller payment and seller identity very seriously, it is our top priority to ensure payment is remitted to the correct seller bank account in a timely fashion. In order to do this, we have established strict internal verification processes to ensure the bank account information of the payment option matches the seller’s information.

For wire transfer, the beneficiary name and company information of your international bank account must match with information provided in the business information section in your Newegg seller account. This information must be identical to information on your business license (i.e., certificate of incorporation, tax certificate, etc.) and other legal documentation required by Newegg at time of registration.

For third-party international money transfer service provider such as Payoneer , Newegg verifies your Newegg seller account information against your information registered with those service providers to ensure an identity match. Please ensure account holder information (business entity name and address) is identical on both sides. Any discrepancies in information will prevent Newegg’s ability to approve and send payment to your account with those service providers.

Any questions about payment, please contact Newegg.

Why am I not receiving payments for my recent orders?

Below are several reasons why you may not be receiving payment:

  • The account holder name we have on file for your bank records may be incorrect, please double check in the Seller Portal.
  • The bank account information you have entered may be incorrect or outdated. In order to receive payment from Newegg Canada, SWIFT code, bank name and bank account number are required. Please double check this information and update it with any changes to process your wire transfer payments.
  • Payments are issued to Global Sellers who have accumulated at least $100 CAD or more in sales. Payment will be held until your sales reach this threshold.

Do I receive payment settlements?

We will email you a statement every time we pay you. You also have access to download statement by logging in to the Seller Portal.

Follow these directions:

  1. On the navigation bar, click on “Business Report” and then on “Payment Reports“.
  2. Click on “Settlements” -> “Search” and then click on the “View Transactions” link for the settlement you wish to review.
  3. You will be prompted to the Transaction Detail page. From this page, click on the “Export All” button on the bottom right corner. You will be prompted to save the file; once saved, you can open the file to review your payments in Microsoft Excel.

Sales Tax

How GST, PST or HST is collected on Marketplace orders?

Global sellers not registered to do business in Canada should review Canada’s regulatory requirements and comply with local tax regulations. Newegg will remit applicable taxes to seller according to Newegg Canada Marketplace payment terms. It is the seller’s responsibility to comply with all HST/GST and PST applicable reporting and remittance requirements as established by the CRA.

What If a customer contacts me regarding GST, PST, or HST?

Please advise the customer to contact our support team by emailing marketplacesupport@newegg.ca. We will be glad to address all questions and concerns.

How does an international seller set up the tax in the seller portal?

International sellers with no Canadian presence do not need to setup tax settings in the Newegg Canada seller portal. When international sellers ship orders from outside of Canada into Canada, sellers are required to ship orders by “Delivered Duty Paid” terms. As shipper, the seller pays all applicable duties and taxes levied by Canada customs upon import into Canada. Sellers will recover applicable taxes upon payment settlement by Newegg Canada as the tax will be collected from Canadian Customers and remitted to sellers.

I am a Seller using SBN service. How does this status affect my tax settings?

Regardless of whether Sellers are leveraging the Shipped by Newegg (SBN) fulfillment service or opt for their own fulfillment, sellers are seller of record. As such, Seller is fully responsible for the collection and remittance of taxes on the sales transactions seller conducts on Newegg.ca. DOMESTIC sellers have the option to collect PST in 4 provinces: Manitoba, Saskatchewan, Quebec and British Columbia, only if they have a separate business registration # in any of the fore mentioned provinces. INTERNATIONAL sellers should follow the answer from above question.

Seller Account Setting

My seller account status is showing as inactive. How do I get it activated?

Your seller account may be inactive because it was recently created. As part of our quality assurance procedure, we ask sellers to begin the process by uploading product under their Seller Portal. Once a few products have been uploaded, we will review your listings and help correct any potential mishaps in the process.

This quality assurance procedure has effectively helped many sellers start off on the right foot and helps produce more sales. Once you have created your items, they will appear as inactive until your seller account has been activated. Our Category Manager will verify your items and then activate your account so that you can begin selling in our Marketplace platform.

If you have any questions, you may contact our support team at marketplacesupport@newegg.ca

Refunds and Returns

How to handle customer returns?

There are two options for seller to handle customer returns. On orders fulfilled by seller, seller can

  1. setup their own return address through Seller Portal if seller has a commercial address within Canada and seller is able to physically process the customer returns at the address within 48 hours after the return packages arriving at the address. Seller is not allowed to setup address outside of Canada for customer return purposes. For more details how to setup the return address through seller portal, please check out our seller portal guide by click the “?” on the top right corner once log into your seller portal account.
  2. elect to use Newegg Return Services through which Newegg will help seller to process customer returns on the Newegg orders seller ships out. To use Newegg Return Service, please contact our support team at marketplacesupport@newegg.ca

What is the difference between a courtesy refund and an RMA refund?

  • A courtesy refund is used when you want to issue a partial refund back to the customer.
  • An RMA refund is used when you are requiring our customer to return the merchandise back to you.

Please see our RMA Processing Guide in the help section located on the top right side of our Seller Portal for more information.

Please Note: A courtesy refund does not refund commission Newegg.ca has collected and it does not refund Sales Tax (if applicable) back to the customer. Full RMA refunds accepted by you as a Seller will result in a refund of the commission Newegg.ca has collected back to you.

Fraud Prevention

Can I get fraud protection?

Yes, you will get fraud protection if you follow all the appropriate Newegg.ca guidelines, which are listed in the Merchant Agreement.

Shipped by Newegg

How do I use your Shipped by Newegg service?

Currently Shipped by Newegg service is not available on Newegg Canada Marketplace.

System Integration

Who should I contact if I have questions regarding account activation, product promotions, and other account concerns?

You may contact your respective category manager with your concern. If you are uncertain who to contact, please e-mail marketplace@newegg.ca.

Shipping

How much time do I have to ship an order?

You are allowed 72 hours to ship an order upon receiving order confirmation from us. After 72 hours, orders will auto-void and you will not be paid, regardless if you have shipped the merchandise or not.

Can I extend the 72-hour order processing deadline on certain items?

No, you are allowed 72 hours on all items sold on Newegg Canada Marketplace. If you know that certain items require more than 72 hours to prepare, we encourage you not to list those items on our marketplace.

Will Newegg pursue the customer for payment if I ship an order that was auto-voided (past 72-hour shipping deadline)?

No, Newegg will not be responsible for pursuing payment on your behalf. Fulfilling orders within 72 hours is the responsibility of our sellers.

Will Newegg refund me for the merchandise if I ship an auto-voided order?

No, Newegg will not credit sellers for merchandise loss. If an order is not shipped within 72 hours, sellers are responsible.

Does the 72-hour deadline Include weekends or holidays?

No, the 72 hour deadline includes working business days only. Each order has a date time stamp which indicates when orders will auto-void. The 72 hour time-stamp is calculated in Pacific Standard Time (PST). This timestamp is located in the Order List in our Seller Portal.

Please note: If you are not in the Pacific Standard Time Zone, please process your orders earlier to prevent auto-voids.

Can I ship my orders to Canadian customers directly?

Yes, you can ship your orders to Canadian customers directly. We recommend that you ship via an international express mail service within 48 hours of receiving the order. Once you have shipped the order, please upload the parcel waybill information into the Seller Portal within 24 hours.

For all other questions, please contact our Seller Services department for assistance.