Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service. Hi, my dear customers!Thank you very much for ordering in our store! Hellowland is an international professional seller, engaged in providing high quality products with reasonable price. Our products mainly involve electronic products and peripherals, game accessories, etc. Please feel free to contact us if you have any question, we will try our best to help solve your problem. We appreciate your visiting! Your feedback is very important to our store. If you are satisfied with our service, please give us a positive feedback, we will do better in the future, thank you!
SHIPPING: We ship your orders within 8-15 business days after the payment cleared. In most times item will reach most of the countries within 5 to 15 working days.We are so sincerely hope you can receive your item as fast as possible. If you feel it takes too long time to receive your item, please send message to us first. We will try to solve any problem. Note: This information is offered for reference only, and has some declination fact. Shipping Time will be changed due to the Holiday,weather,local post,local natural disaster&Custom passing. If your item is delayed by these reasons, pls contact us first before leave the bad feedback.
TRACKING: You can track your orde with tracking number on www.empsexpress.com/en/index.html or www.17track.net
Return & Refund: We accept return or exchange within 30 days after package delivered. Full refunds are given only in the case of non-functional products. Customer is responsible to pay shipping costs on all returned items.
Feedback: If you have any question when you received the item, please feel free to contact us to get a solution first. We will do our best to help and fix your problem for sure. Your feedback is very important to our store. If you are content to our service, pls be kindly to leave us a positive feedback, we will do it better in the future, thanks ! Please contact us if you want to buy lots of items, we can provide you a discount ! The more you buy ,the more you save !