Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.

Xuanlan is here to offer great service and prices for our battery and adapter products for all kinds of mobile devices like laptops, digital cameras, PDAs, camcorders. You can be sure that while we are out to offer a competitive price, we do not sacrifice our quality as we have in-house testing machines and we have very strict requirements for the components used in our products. We offer ONE year warranty on replacement battery, but Original battery we only offer 3 months warranty, but other products not battery, we offer one year warranty.

Return policy
Xuanlan reserves the right to charge a restocking fee for all returned items, and Shipping costs are not refundable. All returns must be approved by Xuanlan and accompanied by a Return Materials Authorization (RMA) number provided by us. The customer is responsible for shipping costs and any other costs involved with returning the product(s) back to xuanlan in a protected packing.

Feedback
Returns Policy
117 Ratings (51% Positive)

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
56.41%
Product
Accuracy
65.81%
Customer Service
Satisfaction
63.79%
Anonymous
Ordered on 10/5/2020
11/23/2020 10:11:50 AM

The battery was exactly what I needed but shipping costs are terrible and take a long time. Once I got it though all was good to go.

  • No
  • Yes
  • Didn't contact
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Leigh H.
Ordered on 10/10/2020
wrong item.
11/17/2020 3:09:35 PM

Not enough holes for the webcam.

  • Yes
  • No
  • No
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Kristian H.
Ordered on 8/25/2020
10/18/2020 2:42:53 PM

My mistake on where my battery was shipped from and so was a little worried. . . But all was ok. I am looking forward to my Dual boot computer from parts from your company.

  • No
  • Yes
  • Yes
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Jody B.
Ordered on 8/9/2020
keyboard not as in picture
9/5/2020 6:06:13 PM

The keyboard arrived on time, well priced, and would function however cannot be installed in the laptop. The frame is too large long by approximately 2mm on the short sides.

  • Yes
  • No
  • Didn't contact
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Jean B.
Ordered on 7/21/2020
8/19/2020 1:19:31 PM

It did not fit as expected, useless to me. first time using newegg, i dont know how to get refund.

  • Yes
  • No
  • Didn't contact
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Michel K.
Ordered on 7/21/2020
Will do business again
8/7/2020 5:33:58 AM

Macbook pro 13 screen replacement came as described, extra care in packaging.

  • Yes
  • Yes
  • Didn't contact
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Wensong Z.
Ordered on 7/5/2020
Excellent.
7/30/2020 7:34:04 PM

Excellent service, on time delivery.

  • Yes
  • Yes
  • Yes
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William H.
Ordered on 6/22/2020
Battery is not working
7/23/2020 6:47:12 PM

The battery was not working at all...

  • Yes
  • No
  • Didn't contact
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Anonymous
Ordered on 6/23/2020
Item not shipped on time
7/21/2020 8:02:50 AM

Purchased item on June 23 with 2 week delivery window. Seller waited until last day of 2-week window to even ship item from China. Item still not received nearly a month later (Jul 21). Delays not due to COVID, but seller's delay in shipping.

  • No
  • No
  • Didn't contact
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Wendy B.
Ordered on 6/20/2020
Poor
7/18/2020 6:16:50 AM

Where is my purchase? It has not arrived. Maybe I should get my money back.

  • No
  • No
  • Didn't contact
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Johann B.
Ordered on 6/10/2020
I still haven’t received my order
7/8/2020 10:00:17 AM

I ordered a new battery for my MacBook from them about a month and a half ago and I still haven’t received it. It was supposed to be here 2 weeks after I ordered it but it still hasn’t shown up

  • No
  • No
  • Didn't contact
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dave c.
Ordered on 6/8/2020
7/7/2020 8:56:58 AM

Still hasn’t arrived yet

  • No
  • No
  • Didn't contact
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Anonymous
Ordered on 5/23/2020
Wonderful Screens
6/25/2020 2:38:56 AM

Screen is very light and thin, awesome for what I'm currently working on

  • Yes
  • Yes
  • Didn't contact
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Luis C.
Ordered on 5/14/2020
Really bad
6/17/2020 12:00:43 PM

I don't know what is happening but it's been two weeks since the date of delivery and i have not received my product yet. Try to contact customer service and no answer... (12 june) ok, today (17 june) i've receive my product.. guest what? wasn't the same serie (mine: p55w-b, received: p55w).The guy who install told me that i've lost the touchscreen and the mousepad because they are connected, now i have to buy one mouse to be able to use the computer... Too bad experience !!!

  • No
  • No
  • Didn't contact
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Anonymous
Ordered on 5/4/2020
Never received
6/11/2020 8:33:25 AM

I’m not sure what’s taking so long, I’ve never received this item and it’s been a month. I’ve ordered another battery for my computer in the mean time and received this elsewhere faster.

  • No
  • No
  • Didn't contact
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David R.
Ordered on 5/6/2020
6/5/2020 2:09:54 PM

Never received

  • No
  • No
  • Didn't contact
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Gregory A.
Ordered on 5/4/2020
Good quality
6/1/2020 12:13:47 PM

Battery works great. Took a long time for shipping, but once it got here was very easy to install. The screwdrivers are not the greatest quality, but they only have to work once. Very happy with the purchase and would highly recommend.

  • No
  • Yes
  • Didn't contact
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Jordan L.
Ordered on 4/28/2020
5/28/2020 10:03:07 AM

The item isn't even shipped yet to anywhere, it's been an entire month. I understand how bad the post offices can be at the moment, due to quarantine and COVID-19 purposes. But, i don't think that's quite a good reason to not even shipping the product yet. In my opinion, it's ridiculous that it haven't even been picked up yet (it says it right on the page of the tracking informations). The page could be just not updated i mean. But i sincerely hope that's the case. I would like it to be at least sent if it haven't been already. I'd like to have news about the product i ordered since it's a very important one right now. Thank you very much.

  • No
  • Yes
  • Didn't contact
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Anonymous
Ordered on 4/26/2020
Oh, the delays with absolutely no info.
5/22/2020 7:05:02 PM

Do not use this seller. There is zero communication from the seller post-sale, and after 3 weeks (delivery supposed to take 8-15 business days from April 27th 2019), the shipping info still only said Shipping label created, telling me that nothing shipped. I finally contacted Newegg to see if they had any clue what was going on, and they started the refund process for me. Only after that did I get an email from the seller saying the item was en route from China and to wait longer. That was one week ago. It is now May 22 2019, I not only purchased but received and installed another screen (took all of 3 days from purchase to installation), but have yet to see any shipping information updates and no further contact from Newegg not xuanlan. Avoid at all costs, and think hard before ordering from here without checking out the seller more. Don't make my mistake.

  • No
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  • No
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fernando c.
Ordered on 4/24/2020
5/22/2020 10:24:33 AM

Hi I ordered this battery order number 327979024 I still have not received it the tracking tells me only the shipping label has be created and not else

  • No
  • No
  • No
1 out of 1 people found this review helpful. Did you? 
 
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