SonicWall Essential Protection Service Suite

Overview

SonicWall 5 Year Essential Protection Service Suite for TZ470 (02-SSC-6509)

SonicWall requires continuous coverage for Support Agreements:

SonicWall Dynamic Support is designed for customers who need continued protection through ongoing firmware updates and advanced technical support. Dynamic Support is available during normal business hours 8x5 or year round 24x7, depending on your needs.

SonicWall Essential Protection Service Suite offers advanced security to extend the security of your network with cloud essential security services. Essential Protection: Essential Protection Service Suite (EPSS) includes - Capture Advanced Threat Protection, Gateway Anti-Virus, Anti-Spyware, Intrusion Prevention, Application Firewall Service, Content Filtering Services, Comprehensive Anti-Spam and 24x7 Support with firmware.

Available in one-, two- and three-year agreements, SonicWall Dynamic Support services include:

• Chat/ Email/Web/Telephone Support - for technical assistance
• Software/Firmware Updates - for all software and firmware updates and upgrades
• Hardware Replacement - Advance Exchange for replacement of defective hardware
• Support Tools - for access to SonicWall's electronic support tools

8:00 am - 5:00 pm local time is defined as follows:

• In North America: 8:00 am - 5:00 pm local time in the region where the product is registered
• In Latin America: 8:00 am - 5:00 pm local time in the country where the product is registered
• In Europe, Middle East and Africa: 9:00 am - 6:00 pm GMT +1 in the country where the product is registered
• In Asia Pacific: 8:00 am - 5:00 pm local time in the country where the product is registered
• In Japan: 5:00 pm - 2:00 am UTC/GMT