Cons: ELAN Trackpad doesn't work when laptop is on AC Power: it won't move the cursor, but will occasionally start scrolling or switch windows and stuff. Works fine on battery power.
Overall Review: Apparently this is a longstanding issue with ASUS laptops and ELAN touchpads. I wish I had known about it before purchasing. We'll see what kind of help I get from ASUS...
Manufacturer Response:
Dear Valued Customer,
Sorry to hear that you have been having problems with your track pad. Have you tried updating the drivers for the track pad. Usually that would solve those unstable issues. Go to our site at support.asus.com. Select the download link and input your serial or model number. Have you tried using a usb mouse to see if you are still experiencing the same problems? If so, seems that you may need to send the unit in for service. Please contact me at cl-jeffrey@asus.com. Asus strives to meet and exceeds our customer expectations within our warranty policy. Please reply with reference# C1042-730
Regards,
Jeffrey
ASUS Customer Loyalty
Pros: Over all the laptop is okay. Its fast and does what i need it to which is used to watch movies on, and light gaming, email and web browsing.
Cons: The only down side is the track pad which at times seems to have a mind of its own. I dont know who made these track pads for asus but its horrible. Some times its overly sensitive, and other times ive found the movement is actually inverted.
I move left it moves right I move up it moves down... seems to happen randomly. I dont know who did the quality control testing on the track pads but they should be fired.
Overall Review: If it weren't for the track pad issues this laptop would be great for the price. I would have given it a 5 star rating, but the track pad holds it back
Cons: I had this product for all of 8 days before the monitor stopped working and the customer service was like talking to Peggy from the credit card commercials. I had to beg them for an hours to give me a refund credited to my account and even then they would only give me store credit. If I wanted to waste 10 hours of my life, I am sure I could find better ways to do it than, uploading my files to a computer just to send it back to them and on top of that talking to Peggy for another one.
Manufacturer Response:
Dear Valued Customer,
Sorry to hear that the video wasn't working as soon as you started the laptop. Great news that you were still able to return the unit and get a credit. In the future if you purchase another ASUS product, you can contact me at cl-jeffrey@asus.com. Asus strives to meet and exceeds our customer expectations within our warranty policy. Please reply with reference# C1042-727
Regards,
Jeffrey
ASUS Customer Loyalty
Pros: extremely fast, excellent ventilation, very quiet levels even running graphics intensive programs. SWTOR and ME2 run well on max settings
Cons: no backlit keyboard, only expandable to 8gig ram, not huge issues
Overall Review: I have yet to see something under 1000 dollars that can compete with this machine