Freezes12/8/2019 7:36:31 PM

Pros: It works well enough I suppose.

Cons: High temps at idle. Since I installed this board my computer has frozen from waking from screensaver or sleep mode. (The mouse will work but any keyboard commands or clicks won't do anything and it displays no internet connection.)

Overall Review: I've seen other reviews talking about defects in this board. I bought it for the price but I strongly recommend a different board.

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Manufacturer Response:
Dear Matthew, We sincerely apologize for any inconvenience this may have caused you. For the freeze from wake, please try following. • Load the BIOS setting default. • Download and update the latest BIOS link below Link: https://www.asrock.com/mb/AMD/X570%20Phantom%20Gaming%204/index.us.asp#BIOS • Test with 1 x memory, switching another memory if its same issue. • Adjust the Windows 10 “ Turn on fast startup” unchecked in power option. If you have any technical support inquiry, please contact us at http://event.asrock.com/tsd.asp We will assist you shortly. Thank you ASRock Support Tech Support Email: http://event.asrock.com/tsd.asp
Good but defective unit (Owned for 1 year, 7 months)11/21/2019 3:06:48 PM

Pros: This product delivers on everything explicitly promised in its specifications, however...

Cons: The only con in the monitor's design is the port placements on the back (hard to reach). When I first received this monitor the colors (mostly whites it would seem) would create this weird orange coloration effect when I set the output color format to RGB in my computer's color settings (the default is RGB). I used to think that this was intended because when I switched to YCbCr444 in the color settings the problem went away. However, when I googled this problem online it would seem that some people had the same issue whereas others did not entirely. This is when I realized my monitor was defective but still functional so I thought "no big deal". Unfortunately now it gets these weird lines after waking from sleep at the bottom of the screen. The severity of the lines depends on how long it has been asleep and when the last time the lines occurred. They vary in color but are mostly green and usually have some elements of what the screen is trying to display and can sometimes take up to 1/3 of the screen. Slowly it goes away but I can't help but feel that eventually, the whole monitor is going to malfunction on me. Since the first day I set this monitor up it has never been damaged. I've owned this product for 1 year 7 months approximately.

Overall Review: The product without the defects could easily be rated a 5/5 but alas I've only ever owned a defective unit.

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Manufacturer Response:
Dear Matthew, Thank you for sharing your experience with the MSI Optix MAG27CQ. We certainly value your feedback and please accept our sincerest apologies for any inconvenience you have experienced. If you have any further questions regarding this product or have any suggestions for improvement for us, please do not hesitate to contact us directly at usrma@msi.com and we will be more than happy to assist you. If you would like further technical assistance, please feel free to contact our technical support department directly at 888.447.6564 from M to F, 5am to 4am Pacific Standard Time. Thanks for choosing MSI! Best Regards, MSI Review Team | JM11262019011 | usreview@msi.com
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