Joined on 10/18/10
Super hard drive
Pros: Very small, ultra quiet, and fast. I am impressed with HGST's (Western Digital) tech support. Before I purchased this I wanted to know the cache size (16MB). They had a toll free number, answered and forwarded me to tech support in less than 2 minutes, and of course answered my question.
Cons: None...I highly recommend this drive
Poorest customer support ever
Pros: Great features, can retrive individual files/folders from back up.
Cons: This is the only product I have ever given a one egg to. Acronis makes it impossible to get ahold of tech support...period. Their online "talk" in a window by typing is so flawed, it is worthless. If a company does not have a phone number we can call for issues for the everyday user,(not a large business or corporation), then in my opinion, they are not worth dealing with. And note: I have been using their True Image software for years and years...no longer.
Pros: Works well, nice shape, long braided cord, good documentation. Fits ave hands well.
Cons: Rather light on the weight side, and has a "slick" feel to it that i'm having a hard time getting used to. To get to some features the instructions state to click on the "1" icon on the system tray - actually you must RIGHT click it.....remember this if you buy it...you won't find that anywhere in docs.