I no longer like Western Digital1/24/2021 2:20:33 PM

Pros: At this point, there is nothing I liked about the product. The quality seemed cheaper than the older model (in this case I'm referring to the cable and plug to connect the cable to, it didn't feel good when I plugged it in and the female plug seemed a bit recessed and slightly lower than it should have been). The drive wasn't ready to use out of the box like the older model. I've not installed any software onto this laptop and don't want to have to for an external hard drive (especially when the older model didn't require it). The software requires you to share your use and system data to install. It's garbage. When I buy an external hard drive, I want to use it out of the box with minor setup and no internet connection and I certainly don't want to be refused an install unless I agree to allow them to gather data from my computer and my use.

Cons: 1. They do not include the unlocking software on a partition as in the past. 2. You have to have internet to install the latest software; if you don't have internet, the drive is useless. 3. They ask you to share your data when doing the install. How they collect the data and what they collect is as follows "Product Improvement collects and periodically sends diagnostic and usage information, which helps WD improve the quality and performance of our products. This information generally includes devices, application and service usage, as well as error diagnostics. This may include items such as device configuration, CPU and other usage statistics by application, API calls, service crash information, network status, storage utilization, and size and type of files." If you select "do not share" the software repeatedly fails to install (saying "We are experiencing issues. Please try again later.") notice, you don't even get an apology. As a test, I decided to agree to share the data, and installation proceeded but I cancelled the install before it completed. I attempted to install again but refused to shared my data and every attempt (at least 20) afterwards failed. Again, I don't buy an external hard drive for anything other than my use; it is not a portal into my computer for the outside world. I've begun imagining what the auto industry would be like if every time we bought a car we had to share information on how we used the car with the car manufacturer, or read and agree to a 60 page document before purchasing the car. Or be told we couldn't modify the car. These controlling buyer unfriendly techniques are not necessary. 4. They do not support Linux (Linux is certainly popular enough now to support it), to be clear, I tried using this product on a Windows 10 laptop.

Overall Review: Another heavy handed company that forces you to jump through needless hoops to use a product. They could easily include the unlocking software already installed on a partition as they did in the past. Going the extra mile to refuse software installation unless you agree to allow them to gather data on your machine and how you use the drive makes you wonder if this drive is really a Trojan horse to build a large data base to sell for profit. Also requiring a large install of software I didn't want in the first place is absurd, it is an encrypted external hard drive, why all the nonsense? I used to like Western Digital, I have several of their drives, but now I will avoid them.

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Manufacturer Response:
Hi Dan, We are sorry to hear about your experience with WD My Passport Portable External Hard Drive and appreciate your time providing this review and bringing this matter to our attention. Please let us confirm that there can be multiple factors that may work with or against the drive and we would like to have the opportunity to address your concerns directly as we think there were greater underlying causes that needed to be investigated with care resulting to a positive outcome. We would like to follow up with you to help discover the root of your drive’s abnormal behavior. We suggest you contact our Support team by phone regarding the Newegg review for resolution of this concern. We'd be happy to help. Need Help? Please see our "'Contact Us" page for information.
Reasonable1/12/2019 1:29:06 PM

Pros: I like that it has tempered glass instead of plastic. This was my first time building a PC and overall, things went well except that I could not fit my Dark Rock Pro 4 CPU cooler; that cooler is a bit big.

Cons: 1. The specifications indicates the case is aluminum which seems not to be true as it is heavy and a magnet will stick to it. 2. I don't like that the PCI slot covers are push out. 3. A Dark Rock Pro 4 CPU Cooler would not fit; missed it by about 4mm I don't know enough about specs to know who to blame; just an FYI. I did fit a Zalman CNP@9900A though, I seem to recall that was close too.

Overall Review: I'm actually thinking about buying another because of familiarity.

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Too Big12/11/2018 3:35:51 PM

Pros: Don't know.

Cons: This unit is so big, I had an inkling it was too much when I pulled it out of the box; but since I hadn't built the computer before, I really had no way of knowing until assembling. It turns out, it is about 4 millimeters too tall. Just looking at this thing it looks like tremendous overkill; maybe they are designed for PCs operating outside in the Sahara. A friend at work recommended Dark Rock, but I believe the smaller one. Anyway, if your case is the size of a closet, you should be fine. Otherwise, get something less ambitious.

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