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ASUS Xonar U5 5.1 Channels 24-bit 192KHz USB Interface Compact Sound Card

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  • 5.1 Channels
  • 24-bit 192KHz
  • USB Interface

  • Overview
  • Specs
  • Warranty & Returns
  • Reviews

Learn more about the ASUS Xonar U5

Warranty, Returns, And Additional Information
  • Warranty
  • Limited Warranty period (parts): 3 years
  • Limited Warranty period (labor): 3 years
  • Read full details
  • Return Policies
    • Return for refund within: 30 days
    • Return for replacement within: 30 days
  • This item is covered by Newegg.ca's Standard Return Policy.
1/ 5
Useless. 4/10/2019 6:03:27 PM

Pros: None.

Cons: - Dead after a year. Killed by a computer reboot.
- Was cheap & flimsy to begin with. Not even heavy enough to be a paper weight.

Did you find this review helpful?
Ownership: 1 month to 1 year
Verified Owner
1/ 5
It's easy to setup, but it's not a great product 4/21/2016 1:59:49 PM

Pros: Makes it easy to locate my speakers away from my desktop

Cons: Nothing but snow from front channels - I've only had it for 6 weeks

Overall Review: I would not recommend this product, and given the fact that it died so soon, I can't recommend any ASUS products

Did you find this review helpful?
Manufacturer Response:
Dear John,

Hello, I would like to thank you for taking your time in writing this review. We certainly value your feedback. It is unfortunate that you have difficulty with your unit. Can you please elaborate on the issues you are having so I can further assist you? Please contact me at cl-justin@asus.com and I will help you to the best of my abilities. I'm here to assist our customers with our products and dedicated in bringing a resolution to all issues that they may come across. Your case for reference is #N160465377

Thanks for choosing ASUS

Regards,
Justin
ASUS Customer Loyalty
Anonymous
Ownership: 1 month to 1 year
Verified Owner
2/ 5
Stopped working @ 9 mos 2/12/2016 4:58:09 AM

Pros: Can't think of one

Cons: Poor quality across the board

0 out of 1 people found this review helpful. Did you?
Manufacturer Response:
Dear Valued Customer,

I do understand your disappointment with the quality of the product, failing to work properly after 9 months of usage. ASUS products are build to last, this may be a rare defect that may have escaped through the manufacturing process. Should you need further assistance, please email me at cl-rodel@asus.com and I would be more than glad to help.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty
2/ 5
Worked great, for a while... 1/22/2016 10:49:54 PM

Pros: - Convenient volume control knob and allows for quick switching between speakers and headphones.
- Clear sound reproduction.
- Flexible control panel application.

Cons: - Didn't last.
- USELESS technical support from ASUS.
- No troubleshooting documents.
- No longer supported. Latest drivers on ASUS website are over 4 years old.

Overall Review: Mysteriously stopped working and caused the dreaded "A USB device connected to this computer has malfunctioned and Windows cannot recognize it." After repeated uninstalling of drivers, uninstalling USB hubs, plugged into every possible USB port, restarting the computer, resetting the motherboard, re-installing drivers (which failed anyway because the driver did not see the device), I determined that it was completely TOAST. One day it was fine, then the next day it wasn't. No warning.

Plugged it into a different computer and all the device does is make rapid clicking sounds and flashes one of the lights over and over. Driver still refused to install. PIECE OF JUNK!!!!

Did you find this review helpful?
Manufacturer Response:
Dear Darren,

I'm sorry to hear that the audio device failed prematurely. If you have tried the most current driver posted at the ASUS Support website, to no avail, I recommend using another known good USB cable to isolate the problem. If you need help sending the unit in for service, please email me at cl-rodel@asus.com and I would be more than glad to help.

Thank you for choosing an ASUS product.

Regards,

Rodel
ASUS Customer Loyalty
Ownership: 1 day to 1 week
Verified Owner
1/ 5
FAIL! 8/4/2015 3:35:10 PM

Pros: sounds good - would sound better if their drivers weren't buggy

Cons: the volume dial does not work - it has no effect whatsoever

a couple days after contacting Asus support, i finally get a reply - a typical, useless, canned reply...

---
I understand that your volume dial does not work.

I apologize for the inconvenience this has caused and it would be my pleasure to assist you in resolving this issue.

Can you please follow the manual and check whether the connections are fine.

If you are still experiencing the problems,If the device is still in its 30 day warranty I would suggest that you have to contact your Retailer for them to have it replaced.
---

a couple other owners of the U5 mentioned exactly the same problem and it has to do with their driver software apparently, not the volume dial itself - one user coded a solution that fixed his unit -- something that involved a proper USB driver -- but it won't work for the U5 - he mentioned that "some firmware to send an HID command for volume would be fantastic thoug", so apparently the Asus driver is failing to properly do this

why the harsh rating? because it really rubs me the wrong way when you have to wait days for support to contact you, then they belittle you by sending a completely garbage reply, to which you add more information, afterwhich you wait several more days for another garbage reply

LAST TIME I BUY ANYTHING FROM ASUS!!!

2 out of 2 people found this review helpful. Did you?
Ownership: 1 week to 1 month
Verified Owner
5/ 5
Great Gaming Quality Enhancement 7/12/2015 5:26:26 AM

Pros: I needed an amp/boost for Sennheiser Game Zero headset. The U5 has boost, equalizer, that has better quality than the Sound Blaster Z pcie. The different modes(audio config) do work well. Not sure if I'll use live, cave, enhancements much, the studio sounds best for my needs. Playing BF or GTA 5, the sounds are clear and bass where you want it.
The best feature is being able to switch from headset to speakers with pushing the button in game, where doing this with before would usually cancel any sound in game.
Also gives my Logitech 2.1 speakers a great boost and sound clarity.
Had no difficulty with downloading, installing the driver.

Cons: The only problem was it says "Advanced Plug Ins" in a window on the software screen. No where in the manual or videos is it ever mentioned. I contacted Asus Help, they said it is when you plug in an external device it will show up there.

Overall Review: The Sound Blaster Z SBX PCIE is about the same price, for my set up it was just that, blasting sound even with tweaking the equalizer. The U5 boosts the sound and bass, equalizer, compressor, audio configuration all help get the sounds I enjoy for gaming.

1 out of 1 people found this review helpful. Did you?
Ownership: 1 week to 1 month
Verified Owner
5/ 5
ASUS Xonar U5 Review 7/5/2015 9:25:25 AM

Pros: The ASUS Xonar U5 work perfectly for the application I was using it for.

Cons: None

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