ASUS ROG Strix Scope TKL Wired Mechanical RGB Gaming Keyboard for FPS Games, Cherry MX Red Switches, Aluminum Frame, Aura Sync Lighting

Dear Valued Customer, We certainly understand your disappointment and the inconvenience this may have caused you. All ASUS products undergo intensive quality control testing and inspections, this is a random problem. Normally, ASUS provides warranty coverage, if product was purchased brand-new, in order to fix or repair any hardware or, part that stop working prematurely under normal usage. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or, call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent at http://bit.ly/AsusLiveChat. Thank you for choosing an ASUS product. Regards, Rodel ASUS Customer Loyalty