Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.

Dear Customers,
Thank you very much for choosing Wadermoon!
Xi'an Shuiyue Network Technology Co.Ltd is a professional company that integrates research, production and sales of data storage disks. We have three series of products, namely Vaseky, KingDian, and TC-SUNBOW. Since its establishment in 2016, the company has been committed to the development, production and sales of SSDs, mobile hard drives, memory chips and computer peripheral products. The product quality is the first thing of company. They have passed FCC, CE, ROHS and other international authority certification. We offer a full range of SSDs with a variety of interfaces, speeds, capacities and sizes to meet diverse needs of different customers and industries. From raw materials to final product production, we have established a strict quality control process to ensure the quality of our products.
We are committed to providing customers with advanced, high-quality products, while giving customers comprehensive pre-sales, sales, after-sales service. In order to achieve long-term win-win cooperation, we will seek like-minded partners, based on honesty, customer-oriented business philosophy, leading the transformation of data storage in the future, creating a new era of data storage technology.
SHIPPING:
We ship your orders within 8-15 business days after the payment cleared.
In most times item will reach most of the countries within 5 to 15 working days.We are so sincerely hope you can receive your item as fast as possible. If you feel it takes too long time to receive your item, please send message to us first. We will try to solve any problem.
Note: This information is offered for reference only, and has some declination fact. Shipping Time will be changed due to the Holiday, weather, local post, local natural disaster&Custom passing. If your item is delayed by these reasons, pls contact us first before leave the bad feedback.

TRACKING:
You can track your order with tracking number on www.usps.com or www.17track.net

RETURN & REFUND:
We accept return or exchange within 30 days after package delivered.
Full refunds are given only in the case of non-functional products.
Customer is responsible to pay shipping costs on all returned items.

FEEDBACK:
If you have any question when you received the item, please feel free to contact us to get a solution first. We will do our best to help and fix your problem for sure. Your feedback is very important to our store. We strive to provide high quality products and customer service. To make customers 100% satisfaction is our business goal. Please contact with us for any questions before writing negative feedback.
If you are content to our service, pls be kindly to leave us a positive feedback, we will do it better in the future, thanks !
Please contact us if you want to buy lots of items, we can provide you a discount ! The more you buy ,the more you save !

Thanks for shopping from us !

Feedback
Returns Policy
51 Ratings (76% Positive)

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
72.55%
Product
Accuracy
86.27%
Customer Service
Satisfaction
84.62%
Bodhi T.
Ordered on 8/4/2020
9/4/2020 7:41:17 AM

SSD Works in my laptop

  • Yes
  • Yes
  • Yes
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Danny F.
Ordered on 8/3/2020
Very disappointed with the delivery.
8/28/2020 5:22:54 AM

The delivery was extremely long. I placed orders after this one and received them way before.

  • No
  • Yes
  • Didn't contact
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Jean B.
Ordered on 6/14/2020
Delivery problems
7/11/2020 8:32:27 AM

I bought this item on June 14 and still didn't received it yet. Item was released by Customs on June 30th. After that on July 3 the Item re-routed due to processing error; Possible delay Richmond Hill, ON. On July 11 i guess they found my item and it's on route to my place and due for July 14. I know it's not the senders fault but one month for 2 memory sticks is a bit long. I put a YES for Was the item as Seller Described, but i didn't received it yet .

  • No
  • Yes
  • Didn't contact
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ANN J.
Ordered on 5/21/2020
Mixed Feelings
6/19/2020 7:17:31 AM

The packaging could have been done way better. By the time I received it, the packaging they were in was mangled and crushed. I was lucky the product was still in good working order. Wasn't impressed by the surprised added duty. So far at this point, all is doing what they should do.

  • Yes
  • Yes
  • Didn't contact
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Anonymous
Ordered on 5/12/2020
Unbelievable. Seriously don't even try.
6/16/2020 4:02:20 PM

Ram was shipped in a beat up box. It got lost in transit for many weeks, and I finally received a very squished box with non-functional ram sticks and they said everything was good! Newegg sellers are not trustworthy, and the Newegg customer service is a long way behind the times and do not back their products or resellers. What a horrible headache!

  • No
  • No
  • No
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Gildas V.
Ordered on 3/13/2020
SSD died 35 days after purchase
4/19/2020 9:35:26 AM

SSD has errors, cannot delete or format. 35 days after purchase, so past the 30 day return. Will not buy again without checking th return policy of third party seller.

Wadermoon's Marketplace Response:
Dear Valued Customer, Thank you for contacting us. We are sorry to hear about the issue you are having with your recent order.Here are the steps: 1. Login to My Account 2. Apply for a replacement You will be contacted as soon as there is update on your order. If you have any other questions, please do not hesitate to contact us again.
  • Yes
  • Yes
  • Didn't contact
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SHERRY C.
Ordered on 3/21/2020
4/6/2020 9:55:57 AM

Smooth operation, fast transfer speed

Wadermoon's Marketplace Response:
Dear, Thank you for your order. It is my pleasure to serve you. If you have any questions, please feel free to contact me.Hope the product will bring you a wonderful experience. Thanks again! Regards.
  • Yes
  • Yes
  • Didn't contact
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Frederic S.
Ordered on 3/7/2020
I did not receive my SSD 240gb
4/3/2020 7:44:01 AM

hello, I did not receive my SSD 240gb fred

Wadermoon's Marketplace Response:
Dear, Thank you for your order. It is my pleasure to serve you. Due to the global spread of the new crown pneumonia epidemic, the delivery of goods and the quarantine clearance process will be prolonged, so the delivery time will be delayed. We are very sorry for the inconvenience caused to your life. Our team will continue to work hard to provide high-quality and convenient after-sales service.If you have any questions, please feel free to contact me. Hope the product can bring you a wonderful experience. Thanks again! Greetings.
  • No
  • No
  • No
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Anonymous
Ordered on 3/8/2020
Rxcellent
3/23/2020 11:26:25 AM

Fast and reliable delivery. Thks.

Wadermoon's Marketplace Response:
Dear, Thank you for your order. It is my pleasure to serve you. If you have any questions, please feel free to contact me.Hope the product will bring you a wonderful experience. Thanks again! Regards.
  • Yes
  • Yes
  • Yes
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William E.
Ordered on 3/3/2020
3/18/2020 5:38:26 AM

Was shipped quickly and arrived quickly. Item was as described and adequately packaged. Would certainly use this seller again

Wadermoon's Marketplace Response:
Dear, Thank you for your order. It is my pleasure to serve you. If you have any questions, please feel free to contact me.Hope the product will bring you a wonderful experience. Thanks again! Regards.
  • Yes
  • Yes
  • Didn't contact
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James W.
Ordered on 2/28/2020
Excellent
3/16/2020 6:54:23 AM

Item was packed well for shipping and was of good quality

Wadermoon's Marketplace Response:
Dear, Thank you for your order. It is my pleasure to serve you. If you have any questions, please feel free to contact me.Hope the product will bring you a wonderful experience. Thanks again! Regards.
  • Yes
  • Yes
  • Didn't contact
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James V.
Ordered on 12/13/2019
Haven't received this item yet afyer 1 month??
1/13/2020 8:24:23 PM

Please issue me a refund as I haven't received this HDD and it's been over 1 month that I placed the order??

Wadermoon's Marketplace Response:
Dear Valued Customer, Thank you for contacting us. We have already handled your return, you will receive your refund within 48 hours, please be patient, it is our pleasure to serve you, once again express deep regret, and look forward to your next time order. We appreciate your patience. Again expressing deep apologies! Regards,
  • No
  • No
  • Didn't contact
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Christopher M.
Ordered on 12/9/2019
Would buy from them again
1/7/2020 8:47:35 PM

Time frame for delivery was a bit vague and no updates on shipping were available but it arrived as described and packaged well.

Wadermoon's Marketplace Response:
Dear, Thank you for your order. It is my pleasure to serve you. If you have any questions, please feel free to contact me.Hope the product will bring you a wonderful experience. Thanks again! Regards.
  • Yes
  • Yes
  • Yes
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Anonymous
Ordered on 12/6/2019
Great!
12/20/2019 2:27:02 PM

Was delivered faster than I expected. The price was fantastic and the drive is exactly as advertised and works as intended.

Wadermoon's Marketplace Response:
Dear, Thank you for your order. It is my pleasure to serve you. If you have any questions, please feel free to contact me.Hope the product will bring you a wonderful experience. Thanks again! Regards.
  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful?
Anonymous
Ordered on 11/16/2019
ridiculous shipping times
12/11/2019 4:49:19 PM

Listed items as shipping from Canada, as I do NOT bother with items coming internationally. To my surprise they were not shipped locally and newegg decided to play dumb about the issue. Avoid like the plague if you want your items in less than a month. Why on earth would I search explicitly for locally shipped items only to have them shipped from China and take more than a month!

Wadermoon's Marketplace Response:
Dear, Thank you for your order. It is my pleasure to serve you. If you have any questions, please feel free to contact me. Thanks again! Regards.
  • No
  • Yes
  • Didn't contact
1 out of 1 people found this review helpful. Did you?
RAYMOND R.
Ordered on 11/4/2019
11/29/2019 8:18:04 PM

Right products and arrive on time.

Wadermoon's Marketplace Response:
Dear, Thank you for your order. It is my pleasure to serve you. If you have any questions, please feel free to contact me. Thanks again! Regards.
  • Yes
  • Yes
  • Yes
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GREGORY W.
Ordered on 11/2/2019
11/29/2019 11:14:11 AM

took 3 weeks to arrive

Wadermoon's Marketplace Response:
Thank you for contacting us. We are sorry to hear that you are dissatisfied with the shipping timeframe for your order. Please be advised that due to your order shipping from overseas, we ask that you allow up to 8-15 business days for your product to arrive as indicated on the item listing. Once more we offer our sincere apologies for any confusion or concern our shipping timeframe may have caused. Thank you for your order. It is my pleasure to serve you. If you have any questions, please feel free to contact me. Thanks again! Regards.
  • No
  • Yes
  • Yes
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Anonymous
Ordered on 10/25/2019
bad shipping time hade 2 go else were 2 get part fix in time
11/22/2019 4:15:27 AM

item will maybe come in next year but I already got a replacement item else were now this is useless and unreturnable

Wadermoon's Marketplace Response:
We are very sorry for the inconvenience caused to your life. Please be advised that due to your order shipping from overseas, we ask that you allow up to 8-15 business days for your product to arrive as indicated on the item listing. Furthermore, we would also like to forewarn you that your package may not be traceable while it is in transit to your country. If you have any problems later in the process of using, please feel free to contact our customer service. It is our greatest pleasure to serve you.
  • No
  • No
  • Didn't contact
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KATHLEEN K.
Ordered on 10/30/2019
Higher ratings than other sellers seems deserved
11/15/2019 8:53:22 PM

The product they sent was full retail packaged and looked professional. It works, and it arrived a few days earlier than expected. This experience went ewll enough that I will definitely look for Wadermoon's Marketplace again for hard-to-find devices in future, very happy.

Wadermoon's Marketplace Response:
Dear, Thank you for your order. It is my pleasure to serve you. If you have any questions, please feel free to contact me. Thanks again! Regards.
  • Yes
  • Yes
  • Didn't contact
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Dayne L.
Ordered on 10/11/2019
11/10/2019 11:50:02 PM

It works, good SSD for the price. Just took a long time to receive.

Wadermoon's Marketplace Response:
Dear, Thank you for your order. It is my pleasure to serve you. If you have any questions, please feel free to contact me. Thanks again! Regards.
  • No
  • Yes
  • Didn't contact
1 out of 1 people found this review helpful. Did you?
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