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Newegg.ca - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

Vertex Nano Technology is a reputable Canadian wholesaler in electronic industry.

  • Feedback
  • Returns Policy
On-Time
Delivery
98.00%
Product
Accuracy
88.00%
Customer Service
Statisfactory
83.33%
69 Reviews (88% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-18 of 18
de D.
Ordered on 10/13/2017
Very fast and great price 10/19/2017 7:44:24 PM
I am very pleased with the seller's communication . Item arrived the following morning. All that with a great price and free shipping. Thanks !
Vertex Nano Technology Response:
Great communication! Good buyer!
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2 out of 2 people found this review helpful. Did you?
Shaheed K.
Ordered on 10/1/2017
10/17/2017 8:14:57 AM
Best price vs competition, and really fast shipping.
Vertex Nano Technology Response:
Great customer! Thanks for shopping with Vertex Nano Technology!
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2 out of 2 people found this review helpful. Did you?
Anonymous
Ordered on 10/1/2017
10/17/2017 7:45:56 AM
delivery was faster than expected and I'm very happy about the products...
so far so good ��
Vertex Nano Technology Response:
Nice customer! Thank you again for shopping with Vertex Nano Technology!
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2 out of 2 people found this review helpful. Did you?
On L.
Ordered on 9/19/2017
10/10/2017 2:55:01 PM
The laptop had many scratches, and required the download of missing drivers. They made it too difficult to return the product.
Vertex Nano Technology Response:
we apologized for the inconvenience brought to you.We will improve not only our product quality, but also the satisfactory customer service to full fill every customer.
So could you please remove this negative review?
Thank you
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0 out of 2 people found this review helpful. Did you?
Anonymous
Ordered on 9/20/2017
Bad item description 10/5/2017 11:49:38 AM
Item arrived used opposed as refurbished
Vertex Nano Technology Response:
Hi customer,
Could you please remove the negative review for us? We believe we explain to you over the issue about if the item is used or refurbished, and you accepted and understood our situation. We are still looking forward to have further business with you. SO once again, please remove them for the sake of your comprehension.
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0 out of 2 people found this review helpful. Did you?
Pier-Luc L.
Ordered on 8/2/2017
The WORST company ever! 9/30/2017 7:54:40 AM
I just don't know how to describe how much this company is the BADDEST Company I had never seen in my life... I will try to describe it quickly.. First of all I ordered a 128GB USB key. I got the product about 3-4 days after. The product that I received was not what I ordered. I told Vertex about the situation and they said that if I return the product, the shipping cost is at my charge..ok seriously why should I pay for returning a wrong product??? They also said that I can keep the product and I will get I refund for the price difference. Excuseeee meeee???? Why should I keep I product that I never ordered???? After talking with that situation with Newegg, Newegg decided to pay the shipping cost for returning the product. Thanks to Newegg!! This is not the end... Vertex said after that if I return the product the refund will not include the shipping that I paid to return the product. I said that I don't want a refund I want that they ship me the product that I ordered. They said that if I return the product I will only get a refund, they will not ship me the product that I ordered. WHATTTT??? I tell again the situation to Newegg and Newegg decided to pay the shipping that I paid to get the product (15$). AFTER THAT, I finally got my refund and you know what.... the refund was supposed to be 49,99+tx and I only got 47,06...... Seriously I'm just completely exhausted about this seller... I also forget to say that it takes me 1 month to be able to arrange this situation and Vertex didn’t answered like 5 emails and I called them 6 times. It takes 2 weeks to get my refund and I called them 3 times to ask about my refund and 2 times they were just not organized.... NEVER AGAIN VERTEX
Vertex Nano Technology Response:
We sincerely apologize for our dissatisfactory customer service for this case. And we are determined to improve our customer service and try our best to full fill every customer shopping in our store.Please accept our apology towards last unhappy service, hopefully you could remove the negative review for the sake of our sincere apology and earnest attitude.
Thank you!
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1 out of 3 people found this review helpful. Did you?
Anonymous
Ordered on 8/4/2017
9/27/2017 5:06:13 AM
You will have an excellent delivery time and will be very satisfied if your item arrives in good condition. You will have to deal with the worst customer service of your life, pure bad faith and a most condescending seller if the item arrives with a defect. I will not go into detail but be warned. Very long process to get a refund with restocking fees and return shipping at my charge for a defective item.
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2 out of 4 people found this review helpful. Did you?
Anonymous
Ordered on 7/23/2017
Very satisfied. 8/10/2017 6:22:43 AM
Would recommend, and fast shipping.
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2 out of 2 people found this review helpful. Did you?
Leslie M.
Ordered on 7/15/2017
bull poopie. never again. 8/2/2017 2:04:33 PM
Had to cancel due to things going really bad. No product. then was ordered from supplier. which turned out too be a market place seller. then printer was dropped by carrier. new egg offered totally different printer in its place twice. just straight up pant load. First and last purchase from Newegg. they cracked up big time.
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1 out of 3 people found this review helpful. Did you?
Helene B.
Ordered on 7/4/2017
Great client service 7/19/2017 8:33:24 AM
We had problem with our delivery, but the company send us a new one very fast and they answered quickly and politely too all our mail. Thank you for the great service!
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2 out of 2 people found this review helpful. Did you?
Michael M.
Ordered on 4/7/2017
Very fast shipping. Brand new product. 4/25/2017 10:37:28 AM
Great seller. Shipping is super fast. As advertised, product is brand new.

As a back grounder, I am getting parts to upgrade my desktop PC. Thought I would try an M.2 SSD , hoping that it will give a faster boot.
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2 out of 2 people found this review helpful. Did you?
Vincent G.
Ordered on 2/14/2017
Printing quality OK but some lines while printing. 3/2/2017 3:34:40 PM
My only concern is that while printing there are some visible lines appearing that were not on original document. I will proceed to more testings, but I'm not 100% happy so far.
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2 out of 2 people found this review helpful. Did you?
Francesco M.
Ordered on 2/13/2017
Great item, Fast Shipping. 3/2/2017 5:35:53 AM
Great item. Fast shipping. No issues. Thanks
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2 out of 2 people found this review helpful. Did you?
Anonymous
Ordered on 2/19/2017
Top notch service and fast shipping! 2/22/2017 6:57:18 PM
Would buy again anytime! Great seller. My laptop arrived super fast! A+++++++++
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2 out of 2 people found this review helpful. Did you?
Stephanie D.
Ordered on 2/15/2017
WOW! 2/16/2017 12:11:42 PM
Beyond excellent service and communication and shipping? AMAZING! I ordered it on Feb 16th and had it by lunch break on Feb 17th!!! The laptop is fantastic too. Thanks so much. Highly recommended.
Vertex Nano Technology Response:
Hello Dear Customer:
We appreciate your feedback! We are looking forward to deal with you again!
Regards
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2 out of 2 people found this review helpful. Did you?
Francesco M.
Ordered on 1/19/2017
Great Overall 2/7/2017 7:22:46 AM
Overall Great. No issues. Order arrived on time. Price was great. The notebooks work great. Happy with the purchase.
Vertex Nano Technology Response:
Thanks for your positive feedback so much! We are looking forward to see you again!
Regards
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2 out of 2 people found this review helpful. Did you?
Dave o.
Ordered on 1/11/2017
1/26/2017 5:50:21 AM
Order got here a lot faster than I would have expected. Great price.
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2 out of 2 people found this review helpful. Did you?
Grant N.
Ordered on 8/13/2016
Great seller, very positive experience 8/18/2016 5:16:01 AM
I would recommend Vertex to other customers. They had the product I was looking for when there was a limited availability. The item was priced well and arrived 2-3 days before items ordered from other sellers on the same day.
Vertex Nano Technology Response:
Hi dear customer,

Thanks for shopping with us! Have a nice day!
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1 out of 1 people found this review helpful. Did you?
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