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Returns Policy
9 Ratings (56% Positive)

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On-Time
Delivery
77.78%
Product
Accuracy
88.89%
Customer Service
Satisfaction
71.43%
Anonymous
Ordered on 12/23/2019
not good for returns
1/24/2020 5:03:42 AM

If you purchase and need to return it's going back to the UK, not Canada, at your own expense. So returns for this are not great.

Twinix Response:
Dear Stephanie Bertrand, we are sorry you were not completely satisfied with our after-sale service. In accordance with Newegg return policy, if a product is not defective or damaged 'Customer is responsible for return shipping expenses'. In all other circumstances, replacements and returns are at our expense. Kindest regards
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Stéphane G.
Ordered on 10/25/2019
my impression will be good if i finaly receive my mouse, for now its is really bad
11/22/2019 2:14:42 AM

To deliver the mouse on time... im still waiting for it since the October 26...

Twinix Response:
Dear Sir, Aramex tried several times to contact you by phone to arrange delivery, however, they never get a reply. I can see that your order is now being returned to the sender, as such we will release full refund for your order. We are sorry for that, we hope you will give us another chance in the future.
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Anonymous
Ordered on 11/2/2019
Tracking Info Doesn't Update
11/15/2019 6:28:46 AM

The tracking info didn't update at any point, it showed as "Label Created" the whole time, even after it was delivered. My order was fulfilled by another online retailer (going alphabetically, first one), even though I ordered it off of NewEgg, strange...

Twinix Response:
Dear Sir, we sent you a separate email and shared with you the tracking details. Anyway, we are glad to learn that you received your order and you are happy with it.
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Paul M.
Ordered on 4/17/2019
Good
5/5/2019 11:17:48 AM

Great sound, hearing a lot of things I missed with lower quality headphones. Only gripe is the cord is quite short.

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  • Didn't contact
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