We care about customers’ satisfaction. That's why returns to uShopMall are fast and easy! If customers are dissatisfied with their purchase for any reason, they may return it to uShopMall within 30 days of receipt. Please follow the return instruction below and to return the product.
1. All returns require a Return Merchandise Authorization (RMA) number. Customer may obtain a RMA number by contacting Newegg.
2. Returns may be subject to a restocking fee. If the original retail package is opened, 15% restocking fee will be applied. For products that customers have concerns with, contacting manufacturer first to determine if the product is defective or the product was used inappropriately is highly recommended. (No restocking fee will be charged if the item is dead on arrival.)
3. Shipping fee is not refundable, and buyer is responsible for the return shipping fee. Tracking and insurance are highly recommended. Outbound shipping charges will be deducted from refund if the reason of return is not of a result of defective or a uShopMall fault.
4. Please mark the RMA # outside the shipping box. The RMA # will expire in 7 days.
5. Return must be received before refund or replacement can be placed.
6. To accelerate return process, please erase all personal data and password of the computer. uShopMall is not responsible for the loss of data during the service process.
7. Products that are received by uShopMall in any of the following conditions may be rejected, or up to 50% restocking fee will be charged:
• Any product not purchased from uShopMall
• Any product that does not exhibit the described reason for the return (i.e., A return initiated for a DOA product that powers on and works properly upon inspection) or intentionally damaged.
• Any product with missing, damaged, altered, or otherwise unreadable serial number label, manufacturer model or part number label, and/or warranty label.
• Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product.
• Any product from which the UPC code has been removed from its packaging.
• Any product that exhibits physical damage.
• Any product which appears tampered, customized, or altered in any way.
More detail about newegg general return policy can be found here:
Thank you very much.
When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.ca account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.