We specialize in consumer electronics, computer hardware and software products. Our goal is to provide best prices, unbeatable service and build lasting relationships with customers.
When you make any purchase from us, you can expect following.
Genuine and authentic items. We stand behind the products we sell.
Shipment from a Canadian warehouse either same or next business day.
Tracking number after an item is shipped.
You can return the most of the items within 14 days from the delivery date. To return an item, kindly contact us via "Contact Seller" link.
Please wait for our email with Return Authorization number and other return information. Items without Return Authorization number will be refused. Item must be returned in original packing with all contents. Return shipping cost is the responsibility of the buyer. If the item is returned in a damaged condition, return will be refused and no refund will be provided.
There will be 15% restocking fee on all non-defective un-opened returns. Shipping cost to send the item back is Buyer's responsibility.
Items mentioned below cannot be returned.
Computer software, mobile phone accessories, video game consoles, video game accessories, GPS Data cards, Charts and Software, computer/network accessories.
All Television's/Monitors must be returned to the manufacturer.
Defective items - If you have received the defective or damaged item, please let us know within 24 hours of receiving the item. Replacement will be sent without any extra charges.
Please also note that we will check each item which is reported as defective upon arrival. If it is not found defective or if item is returned damaged, you will be responsible to pay 25% restocking fee.
When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.ca account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.