Located in Hamilton Ontario, Zentech Canada has been providing technology solutions to Canadians for over 10 years. We are proud to support each of our brands directly with each manufacturer and provide each brands warranty, defective replacement programs directly to Canadians.

Our focus is customer satisfaction and priority service, We strive to bring back the golden era of customer service and make the customer feel unique, special and more importantly service you with a real and authentic care team that genuinely wants your experience to always be treated as VIP.

We thank you for trusting us with your purchase and take all feedback to heart. Thank you for the past 10 years and we truly hope you will have us in your homes for the next 10.

The Zentech Canada Family.
Zentech Canada Store
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Return Policy
About Us

RETURN POLICY

Zentech is the preferred & authorized brand resellers for the Canadian market. We adhere to top quality service and wish to ensure we protect Canadians on all our products serviced.

Any unopened boxes will be accepted for return.

Opened boxed / used items will be subjected to a 15% re-stocking fee

Warranty / Defective product is backed by our 1 year guarantee from the manufacturers

Return Instruction

When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.ca account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Standard Return Policy
Refund
Within
15Days
Replacement
Within
45Days
Restocking
Fee
15.00%