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66 Ratings (77% Positive) 

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On-Time
Delivery
75.38%
Product
Accuracy
83.08%
Customer Service
Satisfaction
82.22%
Anonymous
Ordered on 3/24/2021
Good
4/6/2021 10:11:34 AM

My packaged arrived way earlier than expected!

  • Yes
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  • Didn't contact
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alexandro m.
Ordered on 3/2/2021
Canceled the purchase and tripled the price of the product
3/8/2021 10:05:31 PM

This seller is disloyal, he sent an invalid tracking code, then almost tripled the value of the product and canceled my purchase to sell more expensive. Did not comply with the delivery. Never bought from this seller again.

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2 out of 2 people found this review helpful. Did you? 
Matthew M.
Ordered on 7/4/2020
Item was twice the standard price, unlisted customs fee, never arrived, terrible customer service
8/6/2020 9:49:24 AM

Seller made continuous excuses about why a refund could not be issued unless I jumped through hoops they were responsible for Item never arrived. Seller expected me to break quarantine despite being high risk to go to a warehouse and do their work for them. I was given incorrect tracking information, and was not given proper tracking information until I paid a tracking fee the listing implicitly stated was included in the purchase price already. When I got the tracking info, it informed me that the shipment was going to take no less than twice the time the listing told me it would. (Including the shipping estimate during purchase after entering shipping information) Customer service continually refuses to process a refund, recall the shipment that never arrived, and keeps threatening me by telling me "if it is not processed in time, the package will be returned and cause high costs". Despite the fact that recalling/cancelling the shipment is their responsibility, not mine. If negative eggs was a choice for a rating, that's what I would pick. Avoid this seller by all means possible. Overpriced, price gouging, not customer friendly.

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2 out of 2 people found this review helpful. Did you? 
Gordon H.
Ordered on 5/20/2020
Still did not receive item
6/16/2020 8:59:52 PM

I ordered the item on May 20. It's been approximately a month and I still haven't received the item.

  • No
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  • Didn't contact
3 out of 3 people found this review helpful. Did you? 
Terry S.
Ordered on 5/11/2020
6/12/2020 7:15:32 AM

Haven’t received my order yet!

  • No
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  • Didn't contact
3 out of 3 people found this review helpful. Did you? 
Jennifer C.
Ordered on 4/30/2020
Product undelivered
5/29/2020 2:40:26 AM

It doesn’t get much worse than failing to deliver the product. I’m still waiting.

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1 out of 1 people found this review helpful. Did you? 
Omar M.
Ordered on 8/26/2019
Good product
9/11/2019 7:26:06 PM

Must be received within 5-7 days But it took 2 weeks

  • No
  • Yes
  • Yes
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Larry A.
Ordered on 6/15/2018
7/13/2018 3:04:00 AM

Went as it should.

ZONEWAY Response:
thank you very much!
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  • Didn't contact
0 out of 1 people found this review helpful. Did you? 
Anonymous
Ordered on 2/2/2018
Product as described
3/19/2018 3:04:07 PM

Cameras work as expected. Units speaker is not loud so room must be quite to have a conversation over it I would have given 5 stars but i ordered 2 cameras and only received 1. Contacted support via email and caught them on Chinese New Years. They informed me they would send the other one. Received it in less time than expected. Cameras are worth the minimal amount payed

ZONEWAY Response:
thank you
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  • Yes
  • Yes
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Anonymous
Ordered on 1/15/2018
2/13/2018 3:08:26 AM

Chinese only box and documentation hut english version available on the web

ZONEWAY Response:
Thank you for your comments!
  • Yes
  • Yes
  • Didn't contact
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Anonymous
Ordered on 1/12/2018
Newegg respect down
2/8/2018 7:25:27 AM

I order something and you dont deliver

ZONEWAY Response:
1/12 Order date,we send at 1/13,Date of signing 1/17 Tracking number:1080708193 what can we do for you?
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  • No
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Marc-Andre L.
Ordered on 1/5/2018
Item never arrived
2/2/2018 5:32:39 AM

I have purshase the PSU before the price surge.. then the PSU been lost in DHL.. (when price went up) and instead of offering me choices, they refund me.. even if i could wait for another one.. Never again.

ZONEWAY Response:
You buy is the 2600W PSU,The price of 1600W is higher.Not the same power,We has been returned the goods for your dissatisfaction.Full refund has been made in January 20th.
  • No
  • No
  • Didn't contact
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Phillip S.
Ordered on 1/3/2018
Didn't Recieve, Given Excuses
2/1/2018 1:07:11 AM

I got a refund but it didn't include the shipping so I'm sitting here without $20 and have to waste my time contacting a shipping and receiving company because these guys don't know how to get a power supply into a shipping Freight.

ZONEWAY Response:
The total amount of refunds is the total amount of our order,The cost exceeding the total amount of the order needs to be returned through other channels.We all pay through the Paypal account
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2 out of 2 people found this review helpful. Did you? 
Robert L.
Ordered on 12/19/2017
1/22/2018 2:48:48 AM

Hi Did have an issue but it was resolved with a complete satisfaction. Great customer service.

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0 out of 1 people found this review helpful. Did you? 
Adrian D.
Ordered on 11/29/2017
still wasn't shipped after aweek from purchase
12/7/2017 8:24:41 PM

asked to refund and I received an RMA number to ship it back? was exactly I'm supposed to send back if you guys didn't shipped yet? I'll ask Paypal to solve it. I'll never buy again from Newegg!

  • No
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2 out of 2 people found this review helpful. Did you? 
Etienne C.
Ordered on 10/15/2017
still waiting....
11/10/2017 4:25:58 AM

3 weeks later.. i still waiting for my camera... will NOT buy again!

ZONEWAY Response:
I’m very sorry!Customs regularly check international parcels,The delivery time of the parcel was affected.
  • No
  • Yes
  • Didn't contact
3 out of 3 people found this review helpful. Did you? 
Robert T.
Ordered on 10/10/2017
Late delivery, did not suit my application but did work for very short cable lengths.
11/7/2017 12:46:10 PM

Took a very long time to deliver these inexpensive, small items. Ultimately they did not work reliably for my POE application: 12V across about 10 meters of cat 5e cable. Power kept cutting out. They work at minimal distances (<2m). I tried another POE splitter from a different setup and it worked fine so I am pretty sure it is the product itself. Cost next to nothing, so....you get what you pay for. Seller responded very promptly when I raised a concern about my shipment not arriving.

ZONEWAY Response:
I'm very sorry,It's really hard for international logistics to control delivery time,sorry.
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1 out of 1 people found this review helpful. Did you? 
Patrick L.
Ordered on 10/22/2017
Bon vendeur
11/4/2017 1:36:16 PM

Le vendeur a rembourser les frais de douanes tel que promis. La livraison a été ultra rapide. J'aurais aimé que le vendeur ce charge des frais de douanes au complet mais a remboursé. Belle transaction!!

ZONEWAY Response:
The cost of the tariff is borne by us,Tell us how much it costs,We will return it to you from the order,There is no need for the client to undertake any other expenses,Thank you!
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0 out of 1 people found this review helpful. Did you? 
Warren R.
Ordered on 9/17/2017
GREAT SERVICE FAST DELIVERY, I highly recommend this seller
9/23/2017 8:53:04 AM

GREAT SERVICE FAST DELIVERY, I highly recommend this seller. The items were exactly as advertised, and worked perfectly., I will be buying again from this seller. Thank You

ZONEWAY Response:
Thanks for shopping with us and Thanks for your comment!Thank you!
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0 out of 1 people found this review helpful. Did you? 
Larry D.
Ordered on 8/12/2017
Product Good - Delivery not so good
9/8/2017 12:46:50 AM

Product as promised, but delivery took forever to get to me compared with other shipments from NewEgg.ca

ZONEWAY Response:
Due to logistics, all delayed parcels,We all have refunds,Thank you!
  • No
  • Yes
  • Didn't contact
1 out of 1 people found this review helpful. Did you? 
 
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