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85 Ratings (76% Positive) 

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On-Time
Delivery
78.57%
Product
Accuracy
82.14%
Customer Service
Satisfaction
77.19%
Anonymous
Ordered on 8/22/2021
Item advertised slightly different from item received
10/8/2021 7:58:02 AM

Seller advertised one item but shipped different looking item and still charged me hundreds of dollars for restocking fee upon return.

  • Yes
  • No
  • No
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Todd S
Ordered on 7/1/2021
Excellent Experience
8/20/2021 7:41:10 AM

Everything went perfect. Item said ship direct from China with eta of approx. 2-3 weeks. I was impressed to see avail tracking within 1 day of my order. My order was shipped by air and was at my door in 7 days. item received new and as described. Excellent experience.

  • Yes
  • Yes
  • Didn't contact
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Ghis D.
Ordered on 7/14/2021
very disappointed !!!!
8/19/2021 8:58:34 AM

very disappointed !!!! -first no tracking information just label created ??? -after 5 days - i receive this message from seller : Due to the increase in logistics costs, can you add $27 for shipping? (Paypal account: ***Email Address is Removed*** ) or we will cancel the order for you. -ok ok starting badly - i pay the cost and i receive this message : Hello friend In order to express our apologies, we have already shipped the goods for you. If you have any questions, please contact us in time. Have a nice day. - finally after 7-10 days i receive the item - work fine but i dont have a small bracket low profile installation in the box ... and in the picture on the newegg website you can see it....??? i wrote again: Hi friend i receive my card rx550 yesterday it work fine thx but i dont have low profile bracket on the box ? Can u send me because i need low profile bracket i receive this : We are very sorry for the inconvenience caused to you. We have checked your order, the order does not include the bracket. Please check carefully and have a nice day, I understand newegg to want to offer a wide range of products but from now on I will rather do my purchases on other website A where I can very easily return a product which is not complete or not as described .... a low profile bracket at $ 2, I will have to take out the drill to modify the bracket it's ridiculous....

  • Yes
  • No
  • No
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Anonymous
Ordered on 8/12/2021
Shipping number doesn't even work
8/14/2021 11:55:09 AM

The item I ordered said it shipped but when I clicked on the tracking number in my order history, only the label had been created and it actually wasn't shipped. It had been stuck on label created and has not moved for a long time. Also when I put the tracking number into the postal service's website the seller was using, my package did not even exist.

  • No
  • No
  • No
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Greg
Ordered on 6/16/2021
Fantastic
8/7/2021 5:26:46 AM

i would recommend this seller to others. good service and products.

  • Yes
  • Yes
  • Yes
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Anonymous
Ordered on 7/2/2021
Didnt even send me my item
7/14/2021 3:12:35 PM

Seller asap set item to "shipped" and "label created", then radio silence for 10 days. When I contacted them about this they simply said the item was lost and asked me if I would accept some other totally different model of product than the one I ordered, or get a refund. Took the refund of course. But if you sell someone something and then it takes you 10 days and them contacting you to notice the item basically was instantly lost, thats not okay.

  • No
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JJM
Ordered on 4/25/2021
Good communication
6/16/2021 1:20:09 PM

I was tracking my order and for some reason the shipment was returned to the seller. I contacted Zoneway and they promptly replied to reassure me that I would get my order. My order came with no issues, and I am 100% satisfied with the experience!

  • Yes
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  • Yes
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Brian D.
Ordered on 4/17/2021
Refuses to honor warranty on product
6/7/2021 5:48:18 AM

item worked for two weeks. its a fan. they told me to eat it. avoid this company like the plague. NewEgg also refused to intervene. avoid NewEgg as well

  • Yes
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  • No
1 out of 1 people found this review helpful. Did you? 
david l.
Ordered on 5/13/2021
Impressed by the fast delivery
5/26/2021 8:17:53 AM

Usually company from China takes more then 30 days and sometimes 2 months to get our item..I decided to take my chance with them. I am very impressed by the fast delivery. It took only 2 weeks to receive my item with the right thing and i am from Canada. I usually always have problem with China's company to get my stuff. But so far good experience with them. Because of the accuracy and the fast shipping i give them a 5 stars

  • Yes
  • Yes
  • Didn't contact
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James K.
Ordered on 2/22/2021
Board arrived as expected
4/20/2021 4:03:29 PM

Yes, products are as stated. Came in good working order.

  • Yes
  • Yes
  • Didn't contact
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Anonymous
Ordered on 3/24/2021
Good
4/6/2021 10:11:34 AM

My packaged arrived way earlier than expected!

  • Yes
  • Yes
  • Didn't contact
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alexandro m.
Ordered on 3/2/2021
Canceled the purchase and tripled the price of the product
3/8/2021 10:05:31 PM

This seller is disloyal, he sent an invalid tracking code, then almost tripled the value of the product and canceled my purchase to sell more expensive. Did not comply with the delivery. Never bought from this seller again.

  • No
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4 out of 4 people found this review helpful. Did you? 
Matthew M.
Ordered on 7/4/2020
Item was twice the standard price, unlisted customs fee, never arrived, terrible customer service
8/6/2020 9:49:24 AM

Seller made continuous excuses about why a refund could not be issued unless I jumped through hoops they were responsible for Item never arrived. Seller expected me to break quarantine despite being high risk to go to a warehouse and do their work for them. I was given incorrect tracking information, and was not given proper tracking information until I paid a tracking fee the listing implicitly stated was included in the purchase price already. When I got the tracking info, it informed me that the shipment was going to take no less than twice the time the listing told me it would. (Including the shipping estimate during purchase after entering shipping information) Customer service continually refuses to process a refund, recall the shipment that never arrived, and keeps threatening me by telling me "if it is not processed in time, the package will be returned and cause high costs". Despite the fact that recalling/cancelling the shipment is their responsibility, not mine. If negative eggs was a choice for a rating, that's what I would pick. Avoid this seller by all means possible. Overpriced, price gouging, not customer friendly.

  • No
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4 out of 4 people found this review helpful. Did you? 
Gordon H.
Ordered on 5/20/2020
Still did not receive item
6/16/2020 8:59:52 PM

I ordered the item on May 20. It's been approximately a month and I still haven't received the item.

  • No
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  • Didn't contact
6 out of 6 people found this review helpful. Did you? 
Terry S.
Ordered on 5/11/2020
6/12/2020 7:15:32 AM

Haven’t received my order yet!

  • No
  • No
  • Didn't contact
6 out of 6 people found this review helpful. Did you? 
Jennifer C.
Ordered on 4/30/2020
Product undelivered
5/29/2020 2:40:26 AM

It doesn’t get much worse than failing to deliver the product. I’m still waiting.

  • No
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4 out of 4 people found this review helpful. Did you? 
Omar M.
Ordered on 8/26/2019
Good product
9/11/2019 7:26:06 PM

Must be received within 5-7 days But it took 2 weeks

  • No
  • Yes
  • Yes
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Larry A.
Ordered on 6/15/2018
7/13/2018 3:04:00 AM

Went as it should.

ZONEWAY Response:
thank you very much!
  • Yes
  • Yes
  • Didn't contact
0 out of 2 people found this review helpful. Did you? 
Anonymous
Ordered on 2/2/2018
Product as described
3/19/2018 3:04:07 PM

Cameras work as expected. Units speaker is not loud so room must be quite to have a conversation over it I would have given 5 stars but i ordered 2 cameras and only received 1. Contacted support via email and caught them on Chinese New Years. They informed me they would send the other one. Received it in less time than expected. Cameras are worth the minimal amount payed

ZONEWAY Response:
thank you
  • No
  • Yes
  • Yes
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Anonymous
Ordered on 1/15/2018
2/13/2018 3:08:26 AM

Chinese only box and documentation hut english version available on the web

ZONEWAY Response:
Thank you for your comments!
  • Yes
  • Yes
  • Didn't contact
0 out of 1 people found this review helpful. Did you? 
 
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