YoungCheers. warrants the Gechic Portable Monitor series to the original purchaser only, to be free from defects in materials and workmanship under normal use, for one (1) year from the date of original purchase. Dead pixel warranty policy is not included and stated separately in this letter.
Dead pixel warranty policy is 30 days from the date of original purchase. The product is considered defective under the following conditions.
1. More than six (6) Bright dots and dark dots are present within a single monitor.
2. Three (3) or more adjacent bad dots (bright dots or dark dots) present within a single monitor.
YoungCheers. agrees, at its options under the warranty period, to replace products if it is determined to be defective at no charge. This warranty does not cover any loss or damages that occur as a result of:
- Cosmetic Damage
- Improper installation or maintenance
- Any Cause other than commercial or industrial application
- Adjustment by non-authorized source or any of the products firmware of hardware that you or any third party have modified or altered
- Any non-authorized tampering of the warranty seal
- Improper environment
- Excessive or inadequate heating or air conditioning or electrical power failures, surges, connection to improper voltage supply or settings or other irregularities
- Accidents or acts of God
When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.ca account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.