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272 Ratings (87% Positive) 

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On-Time
Delivery
94.86%
Product
Accuracy
92.49%
Customer Service
Satisfaction
87.58%
Sebastien P.
Ordered on 10/8/2021
Not honest
10/15/2021 11:07:12 AM

No mention was made anywhere that the part was refurbished, sold as a new one... Thanks a lot for your honesty, will never buy from you again.

  • Yes
  • No
  • Didn't contact
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Trent R
Ordered on 8/5/2021
Amazing Customer Service
8/19/2021 11:41:40 AM

This was my first time ordering from NewEgg and I wasn't sure about ordering something from a seller listed that wasn't them. There was a error with my order, but from beginning to end the seller worked with me and went above and way beyond to ensure I was satisfied. You don't see this kind of service a lot, so I happy do a review for them and highly would recommend them.

  • Yes
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Anonymous
Ordered on 7/2/2021
Taking way to long to ship
7/7/2021 5:59:19 AM

First I'm told they sold my item to someone else. Then I'm told nevermind. I see a label is made on Sunday. It's now Wednesday. Item still hasn't been given to ups. I have no idea when they will actually ship the router.

  • No
  • Yes
  • Didn't contact
1 out of 1 people found this review helpful. Did you? 
Terry F.
Ordered on 2/8/2021
Didn't honor an order cancellation.
2/24/2021 12:58:17 PM

I sent a cancellation request shortly after placing the order, when it was still processing. Days later, the order was fulfilled and shipped out. I ended up keeping the monitor because I don't like messing around with returns unless something is actually wrong with the product.

  • Yes
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  • No
2 out of 2 people found this review helpful. Did you? 
Brandon T.
Ordered on 2/1/2021
Everything is OK
2/17/2021 8:36:50 AM

Our business transaction was smooth.

  • Yes
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0 out of 1 people found this review helpful. Did you? 
Jean C.
Ordered on 1/28/2021
Never received the item
2/10/2021 8:05:06 AM

Waisted 12 days before checking delivery notes that the item was being returned to the shipper for no reason,

  • No
  • No
  • No
2 out of 2 people found this review helpful. Did you? 
Aron K.
Ordered on 1/1/2021
great refurbished laptop
1/22/2021 12:19:06 PM

Item came exactly as expected. everything works and looks brand new. packaging was simple but keep it safe during shipping. I am very happy with everything. Thanks.

  • Yes
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  • Yes
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Jurgen S.
Ordered on 1/3/2021
Very good as always
1/18/2021 10:43:20 AM

Delivery was delayed on day

  • No
  • Yes
  • Yes
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Anonymous
Ordered on 1/14/2021
Fast shipping
1/16/2021 6:34:37 PM

They shipped the same day I ordered, and it really fast, great seller

  • Yes
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Adolfo R.
Ordered on 12/26/2020
Not as advertised
1/15/2021 8:23:59 PM

Would not recommend. This item arrived promptly but was obviously used or refurbished. This was not advertised. This is not what I paid for. The item arrived with no manuals or documents. I plan on returning this item for a refund and only purchasing directly from Newegg. I hope the return procedure will go smoothly.

  • Yes
  • No
  • Didn't contact
1 out of 1 people found this review helpful. Did you? 
Salim N.
Ordered on 12/3/2020
Do not purchase from this seller.
12/22/2020 7:14:44 AM

Ordered a laptop which was advertised as new (not refurbished or used). Item arrived clearly used, damaged and dirty without a box. After multiple messages to the seller (with no responses) no refund was issued. If you read through other reviews you will see this is a trend.

  • Yes
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2 out of 2 people found this review helpful. Did you? 
Anonymous
Ordered on 12/3/2020
Fast response to message
12/21/2020 1:16:55 PM

Responded quickly to a question I had. No issues with their service.

  • Yes
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Martin B.
Ordered on 12/1/2020
Great Service and On Time Delivery
12/16/2020 9:13:38 AM

Nothing else to say, read the title ;)

  • Yes
  • Yes
  • Didn't contact
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Frank P.
Ordered on 11/25/2020
would order again
12/15/2020 5:05:44 AM

reliable, and fast very satisfied would order again

  • Yes
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Arthur B.
Ordered on 11/27/2020
12/14/2020 3:40:38 PM

quick and as promised - very satisfied

  • Yes
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Benjamin W.
Ordered on 11/25/2020
Seems good so far
12/12/2020 5:11:37 PM

Was nice they ups'd it to my house. Was packaged very secure!

  • Yes
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R B.
Ordered on 9/18/2020
Don't buy from this seller!
11/28/2020 10:22:17 PM

I received what looks like a refurbished or used laptop and there was no mention of that when I ordered. I was expecting a new/sealed product. I received it in a simple bubble wrap, no original box or manuals. There are a few scratches, I don't seem to have a windows registration key code and there is no dvdrw reader which was mentionned in the specs. I filled a form to return the item to get a refund and contacted the seller as well to get more info about the return shipping cost because in my opinion, I should'nt be paying for their mistake or omission of info about the product they are selling. It's been more than 2 months now that they received my return and my message but I still haven't been refunded and they never answered to my message. I have contacted my credit card company so they can investigate and cancel this transaction for me.

  • Yes
  • No
  • No
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Serena D.
Ordered on 10/28/2020
Sent Incorrect Laptop
11/9/2020 12:11:09 PM

If I hadn't had it checked for specs, they would have left me with a laptop that was not what was purchased. When sent for replacement - they advised no other laptops with that spec (yet they did have this item still for sale) :( Disappointed. Will only deal with NEWEGG items going forward and not marketplace resellers. CHECK YOUR ITESM.

  • Yes
  • No
  • No
1 out of 1 people found this review helpful. Did you? 
Octave B.
Ordered on 8/14/2020
Very Good
8/31/2020 2:37:31 PM

The product was in excellent condition. It was shipped fast and peoperly packed. Great value for the price.

  • Yes
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  • Didn't contact
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Grant H.
Ordered on 7/31/2020
Went on sale a week after purchase - won't price match
8/18/2020 12:08:42 PM

A week after I bought the drive it went on sale. Newegg won't price match because even though it was purchased through their website they say it came from their re-seller. They also claim it's a different item number but the drive manufacturer and model number are exactly the same. They won't do anything except email their re-sellerto ask if they'll price match it and of course they just ignore the email. I had an issue before so that's the last time I buy anything from Newegg. I'm done.

  • Yes
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  • Didn't contact
0 out of 1 people found this review helpful. Did you? 
 
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