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19 Ratings (89% Positive) 

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On-Time
Delivery
90.91%
Product
Accuracy
100.00%
Customer Service
Satisfaction
100.00%
Jeff D.
Ordered on 7/27/2020
Great seller!!
8/12/2020 10:22:19 AM

Fast shipping, product exactly as described, arrived sooner than expected, would definitely buy from again.

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Erich B.
Ordered on 3/17/2020
One day delay before shipping, but otherwise perfect
4/2/2020 9:12:57 AM

Could have been a little faster getting the webcam out the door to begin shipping (one business day delay), but otherwise sent using requested shipping method and arrived well packaged. Happy with seller. As this was near the beginning of Covid19 and people shifting to moving from home, was happy with the response time and accurate product inventory availability.

Vantechs Computers Response:
Thank you Erich for your feedback. We do our best despite these tough times. Glad the product arrived on time and you're enjoying it. Stay safe.
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Gerrit T.
Ordered on 5/3/2017
Good Shipping. Item as dscribed
5/15/2017 10:02:38 AM

I did not have to deal with customer support, but the purchasing of the unit was quick and accurate. Thanks

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Maxime B.
Ordered on 4/15/2016
Bad MP cheating : We regret to inform you that your order was cancelled by the seller.
5/23/2016 3:29:41 PM

We regret to inform you that your order was cancelled by the seller. this is bad faith, I am very disappointed with newegg.ca and Vantechs Computers.

Vantechs Computers Response:
Hello Maxime, Our apologies for the cancellation of this order. Based on our records, your first order of this item placed on April 15th was shipped out the next business day. The second order placed was cancelled because of an error in the system where it was still showing it as in stock, however we did not have any of this unit. Once again we apologize for this error and hope to provide highest level of customer service for you in the future. Thank you for your support.
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Hasan S.
Ordered on 12/18/2015
1/6/2016 11:07:17 AM

Great customer service! Shipped on time and received without any delays or problems.

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