Our ultimate goal is to please you, the customer, and offer you an enjoyable shopping experience
If you are not completely satisfied with your purchase, please return it in its original condition as shipped within 30 days of the date of shipment. Merchandise must be in new condition in manufacturer's packaging with all packaging materials inserts and manuals. An item that is opened and/or used cannot be returned unless they are defective.
Toners and cartridges cannot be returned once they have been opened unless they are defective
Customers are responsible for shipping charges on returned merchandise. Shipping charges are nonrefundable once your order has been shipped. We will refund shipping and handling charges only if the error was ours. If your items qualified for No Cost Shipping, the outbound and return shipping costs incurred by Triplenet Pricing will be deducted from your refund
Refused packages will be refunded less the shipping expenses
Please allow up to 10 business days for your refund to be processed and up to two billing cycles for your credit to appear on your monthly statement
If your item is defective within 30 days, you may send it back for a refund.
Please note: All our products are fully guaranteed by the manufacturer (unless specifically stated otherwise
The complete warranty is included with the product
The manufacturer's warranty covers repair or replacement of defective parts, subject to the conditions set forth
Return Procedures
The product should be shipped back to us in a shipping box, with enough packing material to prevent damage during shipping
Return Instruction
When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.ca account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
... even though it was said to be "in stock".