Simple Boutique is in Business since 2008 and based in Ste-Marthe-Sur-Le-Lac in the province of Quebec, Canada. We mostly concentrate our operation of online electronics accessories retail and we also have a Physical store in Ste-Marthe-Sur-Le-Lac. We carry a lot of well-known brands such GlobalTone, AMX, Prologue, Sennheiser, Microsoft, etc... Our focus is always the satisfaction of our customers and all our operations are focused on this goal.
All our products are guaranteed against manufacturing defects and damage during delivery. In this case the products are replaced by equivalent products. It is the responsibility of the customer to validate the compatibility of products purchased (Such as cables, TV mounts, etc...), in case you need to return an items, contact us before to know the method to do it. We allow a maximum of 30 days from the date of sale for any product returns and you must obtain a return authorization before returning a product ... Contact us about this. You have the choice to request an exchange or a refund. If it's not a defective problem, missing parts or other issues involving us, shipping charges for returns are the buyer's responsibility.
When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.ca account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.