Dear Customers

***A letter to Canadian Customers About Shipped from China Impact from Covid-19***
To Our Dear Customers
We treasure your trust and will protect your best interests as that is our guiding principle for Sennow Inc. in practice of business and retail services.
We do care about your opinions and we do appreciate your trust and WE WILL do everything we can to deliver the best product and service at all times.
Please be assured you will NOT need to pay for anything that will not be delivered to you and we, as responsibility defines, would revert charges if packages failed to be delivered.
If you are uncertain about shipping status, please email seller on your seller account page or send email to our service team: neservice @ sennow . com (please remove the spaces)

If you have questions of where is package or when would it be shipped?
Since Newegg tracking function will not update tracking for packages before they arrive at Canada, please track your package with tracking# provided from below:
track . 4px . com(Please remove the spaces)
www . 17track . net(Please remove the spaces) for tracking starts with "UF"

We appreciate your trust as always and will not let you down as always.
Please stay safe and take good care

Sennow Inc
Best Regards
6th, May, 2020
***A letter to Canadian Customers About Shipped from China Impact from Covid-19***


SHIPPING:

*Domestic Shipping:
For orders needs to be fulfilled by Newegg warehouses in Canada, Newegg will provide multiple levels of shipping services including: Ground Shipping and Express Shipping of which Ground Shipping will be free of charge.

WARRANTY:

*Vaseky
Sennow is the manufacturer authorized seller of Vaseky SSD and Memory products. Vaseky products sold by Sennow are under a 3 year replacement warranty covered by Sennow. Industrial restrictions would apply.

*Jingsha
Sennow is the manufacturer authorized seller of Jingsha motherboard products. Jingsha products sold by Sennow are under a 3 year replacement warranty covered by Sennow. Industrial restrictions would apply.

*HUANANZHI
Sennow is the manufacturer authorized seller of HUANANZHI motherboard products. HUANANZHI products sold by Sennow are under a 3 year replacement warranty covered by Sennow. Industrial restrictions would apply.


RETURN POLICY:

Non-defective Return:
We accept refund RMA requests within 30 days after package delivered for non-defective returns. Full refund will be issues if packages are unopened. We may apply an up-to 15% restocking fee for opened non-defective returns.

Defective Returns:
We accept refund or replacement RMA requests for defective units. Full refund or replacement will be issues once packages are returned to Newegg warehouse per the RMA instructions on the RMA email received with return shipping label. For defective unit maximum return period, terms vary based on the product warranty offered. For details, please feel free to email seller on product page.

FEEDBACK:
If you need tech support after receiving the item, please feel free to contact us to get assistance. We will do our best to help and fix your problem for sure. Your feedback is very important to our store. We strive to provide high quality products and customer service. 100% customers’ satisfaction is our business goal to achieve.

Thanks for shopping from us!
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