Here at SatelliteSale, we are industry experts with a combined 52 years of experience in telecommunication services. Established in 2005 and originating in Brooklyn, NY SatelliteSale specializes in retailing brand name telecommunications supplies to professional installers and DIY consumers alike. We are an authorized retailer of DirecTV, Dish Network and Hugh’s Network.
In addition, we carry our own line of premium quality electronics accessories, all covered by a reliable lifetime warranty. We strive to be your one stop shop for all your telecommunications needs. Please feel free to contact us with any questions, our U.S. based customer service is available to you for your convenience.
We offer a 30-day money back guarantee. Returned item must be in brand-new, un-used, undamaged condition, including original packaging and complete accessories that came with the item. If the item is returned damaged, or has been used, we may issue a partial refund in accordance to its condition.
When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.ca account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.