>Before return, the customer needs to get the return approval from us. > Refund request must be in 15 days after invoice, and exchange request must be in 30 days after invoice. > We only accept the return item in original condition, no LIQUID DAMAGE and PHYSICAL DAMAGE. > All packaging and accessories must be included in the return package. > Buyer needs to pay the return shipping. > We should be notified of the tracking number when you ship the item back. > No refund will be given if the item is damaged upon arrival of our facility due to improper packaging. > Items will be tested upon arrival back at our facility, and refunds will be processed once the item has been received and tested.
When you return an item, you may see different return options available. To request: 1. Log onto your Newegg.ca account and find your order in order history. 2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available: • Click REFUND or REPLACE to submit your request directly. Or • Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement. 3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete. 4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page: • Choose Return/Refund/Replacement from the drop down menu. • Verify the order number and request from the Subject. • Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button. 5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry. 6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back. 7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
Standard Return Policy
55 East Beaver Creek Road, Unit E and F, Richmond Hill, Ontario, L4B 1E8