PandaTek is a professional online keyboard wholesaler since 2014.

Please click the Email This Seller botton to contact us.
Or you can send message to whatsapp: 202-854-8572.
Normally we will reply you within 12 hours in working days.

About Shipping
All customs duty/tax will be covered by us.
Please click the tracking# in your order then Newegg will provide the tracking info.
Please contact us with your Order# for tracking update if your order shows "Label Created" for a long time.
Claim of non-delivery must be reported to us within ten days of the carrier's confirmation update marking it "Delivered."

About Feedback
Please contact us before leaving any negative feedback.

About Warranty
60 days Zero Fee warranty for all of our products.
One year limited warranty(customer needs to pay for return shipping fee if it has passed 60 days) for Ducky/Varmilo/AKKO/ANNE products.
**Please contact us directly and return the products to us not the manufacture.**

Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, PandaTek will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses except product is defective. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. PandaTek will refund back to your method of payment.

All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from PandaTek
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order

Warranty Limitations:
. Improper maintenance
. Improper use or installation
. Unauthorized modification or repairs


Thank you for visiting our store!

Best wishes to you and your family.

Stay Safe!

PandaTek

Feedback
Returns Policy
249 Ratings (81% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
74.30%
Product
Accuracy
91.97%
Customer Service
Satisfaction
84.25%
Anonymous
Ordered on 5/8/2021
very nice keyboard
5/25/2021 7:12:39 PM

worth the wait for this one nice and quite

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Jacques Tournadre
Ordered on 5/4/2021
Was great
5/19/2021 5:59:59 PM

Came earlier than expected

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Anonymous
Ordered on 4/19/2021
Loving my Matcha Red bean keyboard
5/14/2021 1:51:35 AM

Good quality keyboard! I would definitely buy another product from this company.

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Anonymous
Ordered on 3/18/2021
4/2/2021 9:52:25 AM

Received exactly what I ordered in very good condition. Item arrived very quickly, within a week. Would buy again.(Item was shipped by Newegg and sold by Pandatek)

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  • Didn't contact
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Micheal J.
Ordered on 1/20/2021
Pay attention to the buyer
3/19/2021 6:54:28 PM

I purchased this item because I needed one. The shipping time when I finally received it was approx 10 weeks. It finally arrived as ordered but talk about a long wait time. Had to go and buy one from a local dealer to finish my build.Seller told me there would be delays but really.

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Anonymous
Ordered on 2/28/2021
Great seller
3/18/2021 8:38:30 AM

My items were dispatched quickly and arrived sooner than expected. Highly recommended

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Anonymous
Ordered on 1/11/2021
Damaged Cherry MX Brown switch
2/21/2021 12:05:18 PM

Part of me is a bit salty that I got this keyboard, instead of checking my local ME for a board with more features, including Bluetooth. While the Akko 3108 v2 is feels nice and heavy and looks awesome, one of the Cherry MX Brown switches was damaged. My number 9 key wasn't bouncing all the way up. Thinking, I could just easily replace the keyboard switches, I got myself some MX Browns from, from a company Newegg doesn't want me to name. Suffice to say, this is not a hot swap board, which I realized after pulling and getting nowhere with the keyboard switch. Funnily enough, they 9 key bounces all the way up now, as the switch, took a bit of a beating from the repeated pulling. It works as intended, however, it's tilted lower by a millimeter, which triggers my OCD, just as bad. It'll have to do. While this seems like an a small issue, with the money you spend on one of these Keyboards, I really was expecting to get something that's 100% out of the box, not less.

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  • Didn't contact
1 out of 1 people found this review helpful. Did you? 
Anonymous
Ordered on 12/26/2020
Good Customer Service
2/3/2021 12:17:03 PM

Customer Service was great, Pandatek would email me back within 24hrs if I had any questions or concerns. Product came late, not due to Pandatek however, but customs and the local shipping service. Product came exactly as described (Mechanical Keyboard). Extremely satisfied with the purchase.

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Anonymous
Ordered on 12/21/2020
Great product, horrible shipping time.
1/21/2021 9:02:19 AM

I purchased this item on December 22 and didn't receive it until January 20th. The product itself is fantastic but the shipping is just unacceptable.

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  • Didn't contact
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Brian L.
Ordered on 12/11/2020
Excellent Customer Service
1/19/2021 10:29:27 PM

I received my item way past the due date as the cold dark space between customs and Canada Post had engulfed my package into the point of no return. In fact, the time between Pandatek and my package leaving out of their country was much much faster and more communicative by tracking number then the time my package was held in limbo in Canada. Pandateks customer service was excellent and very prompt in helping me find resolution. Canada Post is a joke. Overall, very satisfied with this company. My item came in one piece. Well packaged. Very satisfied with my purchase and would purchase items from them again.

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Anonymous
Ordered on 12/14/2020
Got what I wanted
12/31/2020 10:30:49 AM

Wasn’t on time but that was expected with the holidays and everyone shopping online, great product

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  • Didn't contact
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Scott H.
Ordered on 12/1/2020
Still having received the item!
12/30/2020 2:58:26 PM

Maybe wait until the item is confirmed delivered before asking me how I would rate the experience.

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  • Didn't contact
1 out of 1 people found this review helpful. Did you? 
Anonymous
Ordered on 11/29/2020
12/24/2020 12:09:14 PM

You may have to look up how to put these together, it is somewhat self-explanatory however. I didn't get a set of instructions in the package or wipes to clean my drive, however I had some on hand to clean the drive before applying the thermal pads. The pieces didn't need any cutting either, just peel and place. Sorry Samsung, that warranty is void lol. Looks very nice in my case, low profile, simple fin design. Like a nice little Lego piece on my motherboard.

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  • Didn't contact
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Anonymous
Ordered on 11/29/2020
12/24/2020 11:26:25 AM

Took 3 weeks to arrive, but besides that item was perfect

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Agnes C.
Ordered on 10/21/2020
I would recommend
11/17/2020 11:35:24 AM

I ordered this for my son. We received the item on time and package was in good condition. The keyboard was exactly what it says online. My son is pretty happy about it. I recommend.

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  • Didn't contact
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r m.
Ordered on 10/8/2020
Absolute horrible cheap piece of plastic
11/16/2020 5:13:02 PM

Extremely unsatisfied how cheaply made this is. It's worse than dollar store mouse and keyboard. By a very long shot and paid an arm and a leg for it. Extremely unhappy

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  • Didn't contact
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Anonymous
Ordered on 10/13/2020
Great
10/27/2020 6:34:33 PM

Yes, easy and fast service

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Justin R.
Ordered on 8/24/2020
9/21/2020 8:29:20 AM

Easy to purchase. Paid for the faster delivery and received in 13 days. He loves it!

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  • Didn't contact
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Anonymous
Ordered on 8/1/2020
Great Experience
8/28/2020 10:37:33 AM

Anne Pro 2 came as expected. Wonderful quality, worth saving those extra bucks getting it from HK. Did not have to contact customer service which is good. 10/10

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  • Didn't contact
1 out of 1 people found this review helpful. Did you? 
Anonymous
Ordered on 8/5/2020
Good seller
8/20/2020 1:07:10 PM

Bought a key switch tester from them. Package arrived must faster than predicted, and was packed extremely well. Protected it from any damage. And the product was good but that's a different review. So my experience with this seller was 10/10 (Product was shipped from Hong Kong to East coast Canada)

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  • Didn't contact
1 out of 1 people found this review helpful. Did you? 
 
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