By placing an order, you agree to the following return policies and Instructions. Please read the following return instructions before placing your order with Newseed. No exceptions will be made to these return policies.
Sealed box can returned within 15 Days with reasonable restocking fee.
Open Box items have 15% restocking fee
Customer pays for return freight
opened Consumables (IE Ink/Toner/software/books), Projectors, or Headphones cannot be returned under any circumstances.
The following items are subject to a replacement only return policy and cannot be returned for a refund:
.Uninterruptible Power Supplies
Original retail packaging will be required for any returns attempted. Any damage to retail packages will result in the return request being denied. This includes but is not limited to:
.Writing or marks on the retail packaging.
.Torn or broken retail packaging.
We reserve the right to contact the client prior to shipping if an item they are ordering cannot be returned unless defective.
Visible shipping damage must be rejected at the time of attempted delivery, or marked on the courier's signature pad at time of delivery.
Non-Visible shipping damage must be reported within 2 business days of receiving the package
All defective merchandise returns must include the following or it will be rejected and returned back to you at your cost:
• Product purchased from our Newegg Marketplace store ONLY
• Original Condition, no physical damage.
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial# intact on product and on retail package (Proof of Purchase)
Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:
(i) Any product not purchase from us.
(ii) Any product without a valid, readable serial number or vendor SKU or UPC code but not limited to products with missing, damaged, altered, or otherwise unreadable serial number or vendor SKU or UPC code number.
(iii) Any product that is returned without all original packaging and accessories, including the retails box, manuals, cables, and all other items originally included with the product.
(iv) Any product that exhibits physical damage.
Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
Refund will be issued after our warehouse receives, inspects, and processes your return. We will refund back to your method of payment.
Newseed is not responsible for any data lost. Customer is responsible to back up their data prior to returning any storage device or any hardware that has data stored on it.
When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.ca account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.