NTCW Return Policies
Sealed box receives full refund when returned within 15 Days
Open Box items have 15% restocking fee
Customer pays for return freight
Original retail packaging will be required for any returns attempted. Any damage to retail packages will result in the return request being denied.
The following items are subject to a replacement only return policy and cannot be returned for a refund: .GPUs, CPUs/Processors, Motherboards
Goods with following conditions are not eligible for return and rejected.
missing, damaged, altered, or otherwise unreadable serial number label, manufacturer model or part number label, and/or warranty label.
returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product. Refund returns received in this condition may incur a restocking fee or be rejected.
UPC code has been removed from its packaging.
exhibits physical damage
Here are the instructions.
1. Please make sure all the packaging is fully unopened, no damage and all accessories included, if anything is missing/damaged, we will ship it back to you with your cost.
2. Make sure to return the serial number match as the copy of the invoice we attached on the package.
3. Please use the same box to ship it back and put all the protected material as the way we send it to you.
4. It will have 15% restock charge and shipping will not refund in some cases, once the package has shipped.
5. Buyer must use our return shipping address and return shipping label.
6. Please message us of the tracking number, once you ship out.
Please return to
NEW TYPE COMPUTER WORKSHOP LTD.
1179 Pacific Blvd., Vancouver, British Columbia V6Z 2R8 CANADA
When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.ca account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.