NEXOUS Store - Newegg.com

We are an e-commerce enterprise specializing in the sales of department store products, committed to providing consumers with a wide variety of high-quality and affordable department store products. The company's business covers a wide range of sub categories such as household daily necessities, personal care products, kitchen utensils, home decorations, and small household appliances.
In terms of household daily necessities, from cleaning tools to storage items, everything is available to meet the needs of consumers for daily household chores; Personal care products cover various types of skincare, cosmetics, oral care products, etc., creating a comprehensive personal care experience for consumers; The kitchen utensils section not only includes practical pots, pans, and utensils, but also innovative kitchen tools to help consumers easily cook delicious food; Home decorations add unique charm to consumers' home environment with a fashionable and warm design style; Small household appliances such as electric kettles, hair dryers, humidifiers, etc., with high quality and practicality, have become good helpers for consumers in their daily lives.
company size
The company currently has a lean and efficient team of four people. Although the team members are few, they each possess unique skills and clear division of labor. Among them, there is one e-commerce operation specialist responsible for formulating the overall operation strategy of the store, managing the listing and removal of products, planning and executing promotional activities, as well as communicating and coordinating with e-commerce platforms. With keen market insight and rich operational experience, they ensure that the store maintains good exposure and traffic in the fiercely competitive e-commerce market.
One procurement specialist, mainly responsible for the procurement of department store goods. With a deep understanding of the market and strict control over product quality, the company has established long-term and stable cooperative relationships with numerous high-quality suppliers, ensuring timely and sufficient supply of various department store products, and competitiveness in terms of price and quality.
One customer service representative is an important bridge between the company and consumers. They provide enthusiastic and professional service attitude, promptly respond to consumer inquiries and feedback, handle after-sales issues, and provide consumers with high-quality shopping experience, effectively enhancing the company's customer satisfaction and reputation.
One warehouse administrator is responsible for the storage management and shipment of goods. By implementing a scientifically rational warehouse layout and efficient logistics distribution process, we ensure that goods can be delivered accurately, promptly, and quickly to consumers.
Sales situation
Since its operation, the company has gradually established a foothold in the e-commerce market with high-quality products and excellent services. At present, the daily average order volume of the company remains stable at around 50 orders. Although this data may seem insignificant in the vast e-commerce industry, for a small team of only four people, each order embodies the hard work and dedication of the team members. The team members have gradually increased the visibility and reputation of the store through continuous optimization of product detail pages, improvement of customer service quality, and implementation of precision marketing activities, and the order volume has also shown a steady growth trend. In the future, the company will continue to strive to expand its business scale, increase sales, and bring consumers more high-quality department store products and a better shopping experience.READ MORE

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Return Policy

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RETURN POLICY

NEXOUS Return Policies.
• All returns must include the following or it may be rejected and returned back to you:
• Product purchased from NEXOUS
• Original Condition, no physical damage (exclude damages sustained during transportation)
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial number intact on product and on retail package (Proof of Purchase)
• All return request for refund or replacement can be submitted via Newegg Return Portal with valid return reason selected within thirty (30) calendar days from the delivery date and valid RMA numbers will be provided by Newegg

Return Requirements and Policy:
1. All return or replacement request will be processed within 2 business days after returned item is received by NEXOUS
2. Shipment received with visible damages must be reported to us within Fifteen (15) calendar days of the delivery date. In the event an item is sold without shipping charge, NEXOUS will refund the amount of sale.
3. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
4. Customer is responsible for return shipping expenses for products over 50lbs unless product is defective, damaged, or not as advertised. Replacements will be shipped at our expense.
5. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation or customer will be responsible for any loss and damages in return shipping. Any loss or damages during the return shipping due to insufficient shipping packaging may result the return to be rejected back to you or charges to be applied to your refund determined by NEXOUS.
6. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
7. Refund will be issued after our warehouse receives, inspects, and processes your return. NEXOUS will refund back to your method of payment.

Restocking Fees and Return Shipping Labels:
NEXOUS can charge a Restocking Fee if all the following conditions are met:
a.The sold item condition is New (NOT Refurbished)
b.The return is due to the buyer’s personal reason (e.g., No Longer Needed)
c.The item has been opened
d.The product belongs to the following categories: VGA, HD, Motherboard (MB), TV, or Projector
The restocking fee may range between 0-15% at seller's discretion for any qualifying returns.
Return shipping labels within return policy period are free for returns under 50lbs, damaged or defective products, wrong product was sent to you, or the product did not match what was shown on website.
For returns over 50lbs due to the buyer's personal return reason (e.g., No Longer Needed), the buyer is responsible for the return shipping cost.

Desktop Computer Standard Return Policy

Return for refund: Not Accepted
Return for replacement: Not Accepted

LCD / LED Monitor Standard Return Policy

Return for refund: Not Accepted
Return for replacement: Not Accepted

All Laptop Standard Return Policy

Return for refund: Not Accepted
Return for replacement: Not Accepted

Graded Cards Standard Return Policy

Return for refund: Not Accepted
Return for replacement: Not Accepted

Custom PC Standard Return Policy

Return for refund: Not Accepted
Return for replacement: Not Accepted

Portable Monitor Standard Return Policy

Return for refund: Not Accepted
Return for replacement: Not Accepted

Apple Desktops Standard Return Policy

Return for refund: Not Accepted
Return for replacement: Not Accepted

Apple Laptops Standard Return Policy

Return for refund: Not Accepted
Return for replacement: Not Accepted

Trading Card Standard Return Policy

Return for refund: Not Accepted
Return for replacement: Not Accepted

Custom Laptop Standard Return Policy

Return for refund: Not Accepted
Return for replacement: Not Accepted

Food Storage Standard Return Policy

Return for refund: Not Accepted
Return for replacement: Not Accepted

Passive Components Standard Return Policy

Return for refund: Not Accepted
Return for replacement: Not Accepted

Laminating & Binding Standard Return Policy

Return for refund: Not Accepted
Return for replacement: Not Accepted

Standard Return Policy

Return for refund: Not Accepted
Return for replacement: Not Accepted

Standard Return Policy

Return for refund: Not Accepted
Return for replacement: Not Accepted

Standard Return Policy

Return for refund: Not Accepted
Return for replacement: Not Accepted

Standard Return Policy

Return for refund: Not Accepted
Return for replacement: Not Accepted

Return Instruction

When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.ca account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Standard Return Policy

Refund

Within

15Days

Replacement

Within

30Days