We are committed to becoming the best reliable marketplace on the net by offering high quality security products with the widest selections,competitive price and superior pre-sale,after-sales services and an efficient e-procurement platform to streamline the purchasing process and superior customer service.
You can buy various kinds of china security surveillance product which have super quality and competitive price.when you buy or wholesale from US,you will pay 10-30% less than on other websites.for frequent wholesale importers, famous e-commerce websites, , retail shops and cctv installation company.

Feedback
Returns Policy
39 Ratings (72% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
66.67%
Product
Accuracy
79.49%
Customer Service
Satisfaction
75.00%
Anonymous
Ordered on 1/30/2021
Showed up late, missing an item, and not working.
2/13/2021 8:02:15 AM

I would not recommend it. The webcams I ordered showed up a week late, and out of the two I ordered, only one came in the box upon arrival. Upon hooking it up it did not work, saying the driver had an error. After about an hour of trying to fix it to no avail, (restart the computer, uninstall and re-install, trying different USBs, etc) I tried another computer. Same issue. Disappointed.

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1 out of 1 people found this review helpful. Did you? 
Paul H.
Ordered on 10/5/2020
11/24/2020 7:48:07 AM

Did not receive the product, returned back to seller by customs. Have talked to customer service. Still waiting to received refund since first notification 47 days ago.

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1 out of 1 people found this review helpful. Did you? 
Denis R.
Ordered on 9/16/2020
Bad
11/4/2020 8:30:23 PM

The seller only made the label for the shipping and after more then 30 days waiting never send the item. Got refunded by newegg

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1 out of 1 people found this review helpful. Did you? 
Anonymous
Ordered on 10/2/2020
10/13/2020 7:12:52 AM

WARNING - Do not purchase from this seller you will never receive your product.

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1 out of 1 people found this review helpful. Did you? 
Matt C.
Ordered on 4/19/2020
Item never arrived and seller asked me not to leave negative feedback
5/27/2020 1:29:20 PM

It's been 7 weeks since I ordered from this seller still not received the item. Delivery is slow due to COVID-19 but this kind of delivery time is not acceptable to me. Even better, when I requested customer support I was told to contact my local post office even though the tracking shows the goods are on the other side of the country. I was also told that if I left poor comments then the person giving customer service would get fired. So, please don't fire him and improve your logistic instead. Thanks!

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1 out of 1 people found this review helpful. Did you? 
Laurent C.
Ordered on 5/15/2019
Good seller, just not as seamless as it could have been
6/7/2019 6:01:10 PM

First off, the model of security cameras I ordered was no longer available so the seller had to contact me to offer me a more recent model with pretty much similar specifications. When I received the security cameras they were in PAL version (which was not mentionned in description and this was bought on a canadian website so I expected NTSC). I was able to install a NTSC firmware. Everything was fine and I would buy from that seller again, it just has not been as easy as it could have been.

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Tim T.
Ordered on 9/20/2018
EXCELLENT service! - 5 star service, but I should dock a star for shipping (not NEW-NEW-NEW's fault)
10/19/2018 12:20:11 AM

So here's the deal, NEW-NEW-NEW has been a pleasure to work with and I'm going to give them 5 stars... Except I think they should edit their estimated standard shipping times. Standard shipping times from China are BRUTAL and as such I think NEW-NEW-NEW should adjust their estimated shipping times to more accurately reflect how long your product will take to arrive if you choose standard shipping.

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Blair H.
Ordered on 7/27/2018
8/27/2018 10:56:07 AM

never buy anything from newegg again.

NEW-NEW-NEW Response:
Courtesy Refund Void Reason:RMA83449180 not close, ..Order Fulfilled By: Seller We have submitted a refund request.,But The return document was not closed and our refund was cancelled by the system.You need to close the return application before,Then we can refund the money to you. I think you may not understand what I mean. We have been working hard to deal with the problems you have encountered.And agree with you.I hope you can ask the newegg customer service. Why our refund was cancelled by the system.
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Anonymous
Ordered on 5/31/2018
6/30/2018 12:19:56 AM

Fantastic!!!! Would buy again from this seller.

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Dana S.
Ordered on 5/11/2018
Good price, good camera
6/9/2018 9:14:20 AM

I have ordered 2 of these so far and plan to buy more this year. Shipping from China to Canada took 3 weeks which isn't too bad if you don't mind waiting. The price difference is worth it to me as they are half the cost of any provider in Canada. Camera works well. Easy to install and works well on a POE switch. I recommend using a type A POE as it will not work on a type B POE injector.

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Hai H.
Ordered on 1/25/2018
2/28/2018 2:08:24 PM

The item shipped from Hong Kong to Canada. I paid the shipping to a Canadian address for return. It's fair for me.

NEW-NEW-NEW Response:
Thank you!
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Paul L.
Ordered on 1/24/2018
Got what I purchsed delivered faster than expected
2/23/2018 9:07:29 AM

Received a Chinese boxed version without Manual or CD. However since it was the Chinese boxed version it didn't matter as I would have to download an English manual and cd anyhow. Arrived about a week faster than the ETA listed as it was shipped by courier. One issue I did run into was the board was set by default to have the onboard video turned off. So if the board goes into a continuous reboot cycle then check the settings. But I don't blame the seller for the issue as that is a manufacturer thing. I would buy from this seller again no issues.

NEW-NEW-NEW Response:
Thank you for your specialty!
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Christopher C.
Ordered on 1/3/2018
Very pleased with seller and product
2/1/2018 5:29:54 AM

Product was as described and received in a timely manner. I was concerned that I might get hit with additional costs as the product was being sent from offshore, but I wasn't. Arrived in very short time and without any additional costs. I had contacted the seller in advance asking for some clarifications and they were both quick to respond and assisted me with the final sale. I would recommend this seller and would use them again.

NEW-NEW-NEW Response:
Thank you for your trust!
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Dale B.
Ordered on 12/29/2017
NEW-NEW-NEW Order
1/8/2018 1:31:55 PM

I ordered a new Hikvision NVR from NEW-NEW-NEW through Newegg.ca. I was hit with an addition bill upon delivery for duties and taxes to the sum of about $20. I reached out to NEW-NEW-NEW and they refunded these additional fees without delay. I just emailed them the duties and taxes receipt and the refund came through newegg the very next day. Initially I was perturbed when I got the additional bill, newegg could do a better job of displaying that additional duties and fees could be incurred, but after dealing with their customer service department I would order from NEW-NEW-NEW again. The NVR shipped quick, were quick to respond to my emails, overall very impressed with NEW-NEW-NEW.

NEW-NEW-NEW Response:
Thanks for shopping with us,We will do our best to serve you!
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Bryan C.
Ordered on 10/19/2017
Item not delivered.
11/23/2017 12:05:13 AM

Seller says item was in customs and asked that I contact customs to get product delivered. I'm currently in Europe on a river cruise and cannot do so and probably wouldn't even if I was home. If product arrives with duty I will return it.

NEW-NEW-NEW Response:
We have no way to control the customs inspection,I'm very sorry to have affected the time of delivery.
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Robert B.
Ordered on 9/28/2017
Non delivery
10/26/2017 4:15:36 AM

Item ordered. Delivery estimate of a week given. It's been a month and I've not heard a thing. HELLO?

NEW-NEW-NEW Response:
Please contact me for refund,I sent you the message, and you didn't reply.Thank you!
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1 out of 1 people found this review helpful. Did you? 
Rob F.
Ordered on 9/26/2017
They cancelled my order on me after charging my visa!!!
9/28/2017 12:31:24 PM

I thought I was getting a great deal, it said sale ends Saturday so I bought 2 NVR IP Camera packages. Next day they send me an email saying they were cancelling my order after having charged my visa. They would not honour their advertised price, they wouldn't even match their own price. I doubt I'll deal with newegg.ca again as this was my 1st experience with them.

NEW-NEW-NEW Response:
I'm sorry, please feel free to contact us if there is any dissatisfaction,We hope every customer can have a pleasant shopping.
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DAMIEN C.
Ordered on 8/4/2017
8/15/2017 12:32:29 PM

Seller was awesome to deal with! Great communication!

NEW-NEW-NEW Response:
Thank you very much!
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Dave N.
Ordered on 6/21/2017
7/20/2017 3:35:48 AM

Was not expecting that there would be import/duty fees.

NEW-NEW-NEW Response:
How much is it?Tell me , I'll pay for it.Thank you!
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2 out of 2 people found this review helpful. Did you? 
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