Microcad Computer Corp is a nationwide distributor of computer products. Established since 1991, we have the experience and the means to provide you with the latest products and technologies to cater to all of your home/business applications. We source technology from leading computer industry manufacturers, providing our customers with excellent products, pricing and service. Here at Microcad, we are also a custom systems integrator that offers our own line of Extreme computer systems, servers and workstations to effectively meet your every need.

Microcad's business philosophy is to establish long-term, win-win relationships between Microcad, vendors, resellers, and ultimately, the end-users of the products. Microcad understands that having satisfied customers takes commitment, expertise, experience, and persistence. This commitment extends well beyond simply providing quality products, excellent services and competitive prices, focusing on the goal of total customer satisfaction.

Microcad serves its clients by providing an extensive array of service and support logistics. Microcad operates authorized service and repair facilities on behalf of some of their vendor partners (HP, Lexmark, Toshiba, Acer). Our service Centre at Microcad has been voted #1 by our customers, offering efficient and reliable service. Our experienced techs are able to offer 24 hour turnaround on repairs ensuring as little downtime as possible.

At Microcad, we strive to be your distribution partner of choice. Not only do we want to help you deliver technology to market in the most efficient manner possible, we want to help you increase your sales opportunities and profits. After all, we succeed when you succeed.

Feedback
Returns Policy
162 Ratings (84% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
95.06%
Product
Accuracy
87.65%
Customer Service
Satisfaction
83.65%
Thierry H.
Ordered on 9/3/2021
Very good price for a web terminal
9/20/2021 2:40:32 PM

First impressions are very good except for a scratch on screen.

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  • Didn't contact
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Anonymous
Ordered on 6/13/2021
good item arrived early
6/16/2021 6:56:10 AM

arrived almost 10 days faster then I thought

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kevin w.
Ordered on 3/29/2021
laptop
4/14/2021 8:42:38 AM

great deal, small problem with the shipping address, other than that, very happy

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Samara D.
Ordered on 3/12/2021
Love my new to me computer
4/1/2021 11:30:21 AM

There's a part that has some gouges in it at the back of the CPU but it doesn't affect the machine's operation in the slightest.

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Md M.
Ordered on 2/16/2021
Stay away from the seller
3/4/2021 12:41:47 PM

The seller sent me the wrong item. I bought 'A- Grade' laptop from them but the item was a highly used item. It should not be an 'A-grade' item, Further, they did not replace the wrong item. I was in a bad situation as my computer broke down, and urgently I needed one to do my time-dependent works. Their customer service is the worst. Neither they receive the call nor call you back.

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Ashish K.
Ordered on 2/15/2021
3/2/2021 9:45:50 AM

Laptop definitely has its share of dents and dings. If you are concerned about cosmetic looks...re-consider buying a refurbished. One piece I did not realize is that the keyboard is not backlit and would have really liked that. Delivery is slow (ground) from ON to BC took over a week. The laptop itself works well - super responsive and smooth. I did want this for regular day to day use (MS Office, email etc.) and it is perfect for that. Lightweight and easy to carry. Read a few reviews where the battery was a concern but battery life - so far so good. So all in all, I'm pleased so far - considering the list price (new) versus the refurbished price.

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  • Didn't contact
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David M.
Ordered on 12/16/2020
Excellent Return Service
2/4/2021 4:26:38 PM

Bought a refurbished computer that arrived with a bashed-in corner. It was the last one they had in stock so a return and refund was required. It was all handled quickly and politely with no extra problems. Thanks to Madeha from Microcad for his prompt and easy customer service. Also Newegg monitored the return so it was like 2 customer service departments for the price of none. I will not hesitate shopping with Newegg in the future.

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Susan P.
Ordered on 1/11/2021
Very good!
1/28/2021 5:49:56 PM

Yes

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Ronald L.
Ordered on 1/8/2021
Very Satisfied with the Product (Laptop), especially post-sale tech support to help resolve an issue..
1/25/2021 2:00:30 PM

Laptop was advertised as coming with Win. 10 Home preloaded, but instead it had Win 10 Pro installed. Unfortunately, I was unable to Activate Windows using the Product Key Tag affixed to the laptop because it was for Win 10 Home. I reported this error to Tech Support and it was resolved in a timely manner by sending me the correct Windows Product Key.

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Steve C.
Ordered on 12/2/2020
Better than I thought.
1/24/2021 9:40:22 AM

Perfect laptop for the wife. Flawless. Bonus was a touch screen!! Would buy again!!

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Serge L.
Ordered on 1/16/2021
1/21/2021 12:42:14 PM

Refurbished monitor is functionnal and work as expected. The shipping was fast. Thank you.

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  • Didn't contact
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Anonymous
Ordered on 11/22/2020
Misleading and borderline fraudulent
1/19/2021 5:49:50 PM

The laptop I purchased was listed as grade b refurbished, meaning it contained scratches and scuffs but was otherwise fully operational and functional. Once I received the laptop (on Nov. 27th 2020, only 5 days after purchasing it) , at first glance the appearance looked great. There was some very minor scratches from normal wear and one corner of the back of the LCD screen case had a small crack. No scuff marks at all on the screen. Then I powered it on. It was immediately noticeable that there were many dead or hot pixels in the screen which caused it to look like there was blotches and streaks. That is not cosmetic, that is a broken LCD screen. The cracked corner made a lot of sense now. The problem is, the seller could have easily verified this by powering it on - or they knew about it and willing lied about it in the description. They were quick to respond when I requested a return, but due to (what I can only assume) some limitations of their NewEgg "portal" for communicating with the customer, they couldn't see the photos I took. A company email address was provided so I could send the photos for review. Later that day, I was emailed back from this same company email address stating that my request for return was approved. I was issued an RMA ticket# and shipping label directly from the seller on Dec 1st, 2020. Since this was my first time dealing with a marketplace seller return, little did I know the seller was required to go through NewEgg. On December 11th, I emailed the employee asking for a status update as the UPS tracking information showed that the laptop was received by the same employee on Dec 7th at 12:33pm. I did not receive any email response back. On Dec. 15th I called and left a voicemail with my RMA ticket number and requested a status update and callback, I never received a call. The next day on the 16th, I called again and spoke to someone who located my ticket number and informed me the laptop had just come out of quarantine as per their policy. Alright, that makes sense and verifies they indeed have the device back. So I asked how long for the repair or replacement and they said they would get the technician to give me a call back. Nobody called. I called again on Dec. 23rd but had no response until I called their sales line. Someone answered, looked up my ticket number, and said they would get the tecnician to call me back that day. Nobody called. I've called on Dec. 29th and 30th, again with no answer - on the 30th of 2020 I called their Accounting office and requested a full refund leaving my contact details and the ticket number, but again, no response or call back. On January 4th after being fed up and tired of dealing with this seller that has no idea about good customer service, I filed a claim through NewEgg. The NewEgg customer service agent was great to deal with as was the Marketplace team. With all the information I kept (emails, photos, tracking number) they were able to launch an investigation. They approved my return, opened a proper NewEgg RMA return to clean up the paperwork and issued me a full return. This entire 6 week ordeal has me hesitant about ever dealing with marketplace sellers again, though I'm certain there are many out there much better that this place. Save yourself the hassle and avoid ever dealing with this MicroCad seller.

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Eric H.
Ordered on 11/26/2020
Ordered 2, first one fine, second one had dead battery
12/27/2020 9:00:06 AM

Of the 2 ordered, the first one worked fine but the second one had no battery indicator and maintained no charge (powered off once unplugged). Worked with newegg to do some diagnosis and they recommended exchanging the unit with the 3rd party but they never responded to the inquiry.

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Anonymous
Ordered on 11/29/2020
12/14/2020 6:21:08 PM

this laptop has a dent on the top cover. But there is no mention on the seller list. other specifications are same as claimed on the list page.

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edward M.
Ordered on 10/8/2020
No challenges
10/26/2020 11:26:46 AM

Product quality is very good Small issue with the one battery clasp was broken yet it works just fine with a single clasp I replaced the battery without checking the original Very pleased

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Maddison W.
Ordered on 10/6/2020
Small cosmetic dent
10/22/2020 1:32:42 PM

I would recommend this seller. The computer came packaged nicely and was delivered at the end of the estimated dates. The only thing is the small cosmetic dent on the top was not stated anywhere obvious when I was buying the computer on the Newegg site(if it was there I did not see it). I don't mind the dent. Other than that everything was great.

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  • Didn't contact
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Chris B.
Ordered on 9/23/2020
10/8/2020 1:36:08 PM

Came broken :(

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Anonymous
Ordered on 9/17/2020
Battery did not work
10/2/2020 9:36:28 AM

Everything about it looked fine - but the battery didn't work at all. It was completely dead. I sent it back a week ago but haven't heard anything since.

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Verity S.
Ordered on 9/5/2020
Great experience
9/24/2020 7:47:54 AM

No complaints. Product came quickly, and in good shape and working well.

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1 out of 1 people found this review helpful. Did you? 
Michael L.
Ordered on 8/24/2020
Picked up locally
9/8/2020 12:17:27 PM

Great service and product as described. Was able to pick up locally without any fuss and was refunded shipping costs. Great!

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1 out of 1 people found this review helpful. Did you? 
 
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