WERLEO is a trusted online electronic distribution business superstore. We achieve that by selling high quality electronics and accessories at the most competitive prices possible to customers. We buy directly from reputable manufacturers and pass our savings along to every customer. WERLEO is widely recognized for its comprehensive products, competitive price and efficient service. Whether you are a reseller buying in bulk or an individual shopper out for one item, we're working hard to get it to you at the lowest cost.
We specialize in Computer Accessories, Wireless Electronics Accessories, Networking Accessories, Pet Supplies, Game Accessories, Home and Outdoor Accessories, Health and Beauty Accessories, ect. All of our products are have CE, ROHS and FCC certifications.
WERLEO Brand Concept:
--Werleo is a registered Brand in USA with the Registration Number:5605441
--We began as a piece of white paper, full of passion for inspirations , creating brand-new products, from common to outstanding, from general to extrodinary. We keep challenging “authorities”, challenging ourselves. We concentrate on best user experience, and continue to innovate and transcend！WERLEO insists on “Initial Concept, Original Design”! Innovation is our motivation, transcendence is our dream! This is our brand concept.
Unconditional 45-Day Refund or Replacement
Not satisfied with your new product? Return or replace it for ANY reason within 30 days of purchase. Please be noted that:
1) You can get refund or replacement after you receive the parcel within 30 days if the item is defective, please contact us and we’ll deal with it for you ASAP !
2) We’re happy to provide you with 100% purchase experience and get any order full refund even it’s just because of your remorse after receiving it with 30 days. But please make sure that, Items must be returned in the original manufacturer's packaging and in good condition so we can re-sell them. And we won’t be responsible for the return shipping fees under remorse orders.
Free Lifetime Technical Support
Have any problem on how to get your product to work properly? Contact our friendly, knowledgeable support team. We’re always here to help!
Improper use or installation
Unauthorized modification or repairs
All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from LuckyShop
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, LuckyShop will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. LuckyShop will refund back to your method of payment.
When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.ca account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.