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67 Ratings (91% Positive) 

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On-Time
Delivery
97.14%
Product
Accuracy
100.00%
Customer Service
Satisfaction
86.96%
Anonymous
Ordered on 9/3/2021
Expensive Flat Rate Shipping
9/11/2021 7:10:09 AM

This seller has good prices, but their $20 flat rate shipping is unacceptable. I am in the same province as the seller, a 4 hour drive, and they put 4 lbs of weight for a CPU with no heatsink. Shipping should have been $5 at most.

  • Yes
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  • Didn't contact
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David Persall
Ordered on 8/26/2021
Awful customer service as ever
9/8/2021 12:41:35 PM

I ordered a mobo and cpu. I hadnt ordered since my last build so a few years had passed. During purchase and checkout I put in my shipping information. I did not cross check with confirmation e-mail. A week or so later I get a message that the delivery was made. Turns out I had an old address on file and the deliveries were sent there and not to the address I entered DURING CHECKOUT. Oddly, this exact same thing happened to a friend of mine when he ordered his 3090 through your company. When I reached out to support they told me that because the address was on file this was my fault and they would do absolutely nothing to help. I rectified the issue myself by contacting the shipping companies, something that would be VERY easy for any customer service rep to do. I have already told all my friends and family not to use newegg in the future. They can literally get these products from anyone else so really your only advantage is customer service, which in this case, was abysmal.

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Olena H.
Ordered on 8/30/2021
Very happy of my purchase.
9/2/2021 12:10:42 PM

I would recommend this seller.

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  • Didn't contact
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Karl G.
Ordered on 8/27/2021
Very nice seller from quebec
9/1/2021 9:16:44 PM

Good seller, no bad comment for a second time, kindinformatique now on my favourite seller list.

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Stephane Lavallee
Ordered on 8/28/2021
Top seller!
9/1/2021 4:10:38 PM

Great communication and fast shipping. My Asus Rog Strix RTX 3080 was well packed. Would definitively buy again from this seller.

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Jacob.
Ordered on 8/26/2021
Impressive.
8/31/2021 12:00:00 PM

With the low numbers of reviews they have I was starting to doubt them but no! The product was even delivered way before than expected. (I did pay express fee, but it still came 4 days in advance) When I doubted about my address the company QUICKLY reassured me and answered me within the hour to give me options on what they could do. The service was simply perfect. The box is slightly damaged, nothing to worry about. (They could do better packaging) - Note : I have yet to try the GPU itself. Will add/correct this one if something happens.

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foXOwnd
Ordered on 8/20/2021
Very good seller and FAST shipping !
8/25/2021 8:39:50 AM

I recommand this seller of course, good protection, packed was well. No bad comment to say.

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David M.
Ordered on 8/3/2021
Good Sales / Service
8/16/2021 6:45:18 AM

-Seller sold us exactly what was ordered and on time! -Would recommend seller to anyone!

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Anonymous
Ordered on 7/27/2021
All was good except for packing job
8/15/2021 7:49:02 AM

Bought a video card from this seller and the box it arrived in had very little protection. A square foot of bubble wrap and a couple of air cushions. Video card box was damaged and even some of the plastic around the card itself had shattered. Everything fine otherwise.

  • Yes
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  • Didn't contact
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Sean H.
Ordered on 7/31/2021
Awesome gpu
8/11/2021 9:02:04 AM

I have my Zotac RTX 3070 Ti Trinity OC. And it's awesome better than I expected. Thanks very much.

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