Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.

KUU is a young brand of laptop.
We focus on laptop and are committed to bringing customers the best experience with the most affordable price.
We are more and more firm in the pursuit of cost-effective Road, in the continuous absorption of customer feedback growth.
If you like our products and services, please leave a Review and contact us. We will be very appreciated to you.

If you have any questions, please contact our customer service, we will do our best to help you solve the problem.
KUU Official Store Customer Service
Phone Number: +86 18174081040
Email: kuuofficial@outlook.com

Our logistics services:
Except for the shipment from the SBN warehouse in Newegg, we use DHL Express for shipment. DHL Express can usually be delivered within 3-5 working days.
Please contact KUU Official Store Customer Service after you receive the information that DHL prompts you to pay tariffs, and we will pay the tariffs for you.

The Warranty Policy:
Free returns and replacement within 1 month, and free maintenance for non-artificially damaged products within 12 months.

Common problems and solutions for laptops.
1. Question: Why the lap tops are stuck in Bios mode?(The laptop cannot read the hard drive.)
Answer: This is caused by the loosening of the hard disk due to long-distance transportation. You can remove the back cover of the computer and reinstall the hard disk.

2. Question: The laptop is turned on, the power led lights up but the screen is black and there is no display.
Answer: This is also due to the problem of loose video transmission lines caused by long-distance shipped. Need to remove the back cover to reconnect the video transmission line.

3. Question: Why the laptop cannot connect to the Internet after reinstalling the system, there is no sound or Bluetooth is not available?
Answer: After reinstalling the system, some (random) drivers may be lost and some functions cannot be used. Please describe the problem to me via email, and I will send you the corresponding driver.

4. Question: Why the keys are mixed or the language is Chinese?
Answer: Not correct language setting with cause both of these phenomenon. The layout of the British keyboard and the American keyboard is different.
If the language setting is not correct, the keyboard layout will be different from what you want or the language will become Chinese.

Feedback
Returns Policy
13 Ratings (77% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
100.00%
Product
Accuracy
100.00%
Customer Service
Satisfaction
91.67%
Evan P.
Ordered on 2/22/2021
Exceptional all around
3/11/2021 4:39:27 PM

Sells well priced laptops, loaded from the get-go. Haven't had any issues so far.

  • Yes
  • Yes
  • Yes
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Anonymous
Ordered on 1/20/2021
Great seller
3/11/2021 7:02:26 AM

Very friendly, cost-effective products

  • Yes
  • Yes
  • Yes
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sigao l.
Ordered on 1/19/2021
A seller worthy of trust
3/11/2021 5:56:27 AM

Timely reply, fast delivery, reliable packaging.

  • Yes
  • Yes
  • Yes
Did you find this review helpful? 
sigao l.
Ordered on 2/5/2021
Excellent seller!
3/9/2021 4:50:32 PM

Rare friendly seller, products meet the description, fast delivery, and tight packaging.

  • Yes
  • Yes
  • Yes
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Danny F.
Ordered on 11/24/2020
12/9/2020 4:40:57 AM

I am very satisfied with this purchase and the seller has honored his commitments.

  • Yes
  • Yes
  • Yes
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Marc L.
Ordered on 11/22/2020
Nice laptop One flaw
12/8/2020 10:01:28 AM

Overall laptop is nice, it functions as expected. Screen is crisp and clear its lightweight The only thing i HATE is they installed the outdated Internet Explorer and they Locked it to the desktop with no way of removing the icon. When you right click it the choices are all in Chinese! Even uninstalling the app gives you no relief. As an IT professional i had to edit the registry to finally remove the IE icon from the laptop. Not something your average home owner would know how to do, it wasted over an hour of my time

  • Yes
  • Yes
  • Didn't contact
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edward M.
Ordered on 10/8/2020
Impressive computer for the cost
11/27/2020 6:01:43 AM

I had my doubts considering the cost of this computer I was very pleased It performs week the screen is very good My only issue is the power button is poor. I'm concerned as I need to press it with more force them expected to make it work Also the case is not rigid to my liking the plastic does not have sufficient structural integrity These issues are not a problem at this price level I don't expect anymore

  • Yes
  • Yes
  • Yes
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sigao l.
Ordered on 9/11/2020
Excellent seller
9/17/2020 5:47:00 PM

The quality is very good, completely consistent with the seller's description, very satisfied, and completely beyond expectations; the packaging is careful and the delivery speed is fast. I was very satisfied with the shopping, the store is very credible, and I will shop in this store in the future again, very satisfied!

  • Yes
  • Yes
  • Yes
2 out of 2 people found this review helpful. Did you? 
Christopher P.
Ordered on 8/11/2020
Extra Import Fees
9/9/2020 6:39:40 AM

The only problem I had with my transaction was the extra import fees; the item description said everything was included in the base price. Otherwise, everything was great.

  • Yes
  • Yes
  • No
1 out of 1 people found this review helpful. Did you? 
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