If you are not satisfied with you purchase you may return it to us for a refund. All returns must be pre authorised and please contact us immediately via above contact options with the reason for your return.
Sealed or unused
All items must be return new and unused in their original packaging, with all contents and in a resealable condition.
All returns must be received to us within 14 days from the day you receive delivery of the item(s).
Unsealed or Used
Please note that all returned box(es) unsealed/opened goods are subject to a 15% restocking fee, regardless of return reason. Any refund will be reduced by 15% of the total cost (excluding postage costs) to cover our general administration & warehouse restocking cost. Besides, original shipping cost is non refundable.
Return by post (UK and International Customers)
All returns must be sent to:
Returns Dept, KICKmobiles Ltd, 64 Kenway Road, Kensington, London, SW5 0RD. United Kingdom.
Note: All customer returns must be accompanied by an appropriate courier with online tracking and to obtained signature on delivery.
All customers are advised to keep safely the proof of payment for returning item(s)' deliver along with the confirmation note or slip provided by the relevant mail or courier service with tracking number on it, until we confirm the safe receipt of your return item(s).
Customers are required to bear the cost of returning the item and we do not accept or can not be held accountable for lost or damage of the item whilst in transit to us.
Soon after our ‘Returns Dept’ has received your returned item(s)' package, the necessary actions will be initiated to process your refund and this process could take up to five working days.
Your refund will be made on the same mode of payment you used to make the payment at the initial purchase & no alternative methods are allowed.
When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.ca account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.