Itfactory.ca Seller Profile

ITFACTORY.CA's warranty is a defective exchange policy that provides for replacement (at our sole discretion) of software or electronic devices that has been confirmed as defective by either the manufacture or ITFACTORY.CA. We do not accept returns on software or electronic devices once a package has been opened. Defective software or electronic devices will be exchanged for the same title only according to ITFACTORY.CA limited 30 day warranty described above. Terms and conditions may vary by product or manufacture. ITFACTORY.CA will assist customers whenever possible in gaining satisfaction with product manufactures Products returned for exchange must be in new condition, original packaging and include all disks, registration cards, packing materials and other accessories and be received within 30 days of the invoice date. We reserve the right to refuse for return or charge a restocking fee for damaged or incomplete returns. Returns should be sent freight prepaid by ground service. We will only reimburse the freight charges if we deem that the return was caused by our error i.e. incorrect product, defective product etc. All non-defective returns will incur a 15% restocking fee on the line item amount.

Software downloads are final sale, and cannot be returned.

Return Instruction

When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.ca account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.