Itembazaar Canada Store

If you need to make a return, please contact us via email or phone. You must contact us first to receive a RMA (Return Merchandise Authorization) number before beginning the return process. All returns must be received back at our facilities within 30 days of purchases. No returns can be accepted after the allocated dates.

If your order is believed to be defective upon delivery please contact us and we will make accommodations for a return or exchange.

If your return is for buyer's remorse, the buyer is responsible for return shipping, and a restocking fee may apply.

Brand New, factory-sealed items cannot be returned unless they are in the same condition as when received. If they are returned in a condition other than new, a restocking fee will apply.

Vintage games/collectibles which are sold in new and sealed condition are not eligible for return once they have been opened – no exceptions.

Return Instruction

When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.ca account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.