We are based out of Ottawa, Ontario and have over 10 years of experience in the computer industry. Our Newegg storefront is focused on providing customers with refurbished units, at a reduced price. Our laptops and computers are what would be considered "Grade A" condition in the industry. This simply means that they are 100% functional, but may have very minor cosmetic issues such as scratches and scuffs from everyday use.

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Returns Policy
42 Ratings (86% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
88.10%
Product
Accuracy
76.19%
Customer Service
Satisfaction
95.83%
julie b.
Ordered on 2/19/2021
Fast and efficient
3/4/2021 9:49:44 AM

From ordering to delivery was a week. great service

  • Yes
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Anonymous
Ordered on 1/6/2021
-
1/19/2021 12:12:21 AM

OK., but the item was rated 9/10 while it should be more like 6/10

  • Yes
  • No
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Alec G.
Ordered on 10/13/2020
Great
10/29/2020 3:56:15 PM

I purchased an old refurbished laptop with windows 7. The company reached out, asked if I understood that the laptop was old (and missing a CD drive, webcam etc.) and asked if I would like the operating system to be updated to windows 10. Great customer service, would recommend.

  • Yes
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Carter L.
Ordered on 10/18/2020
Scratch on screen
10/22/2020 11:20:26 AM

I know this product got refurbish but a scratch on a laptop is not acceptable.

  • Yes
  • No
  • Didn't contact
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Rob W.
Ordered on 9/15/2020
9/30/2020 1:53:12 PM

This is the second refurbished computer we have purchased and we are very happy with the products and service from Newegg and its suppliers Thank you

  • Yes
  • Yes
  • Didn't contact
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Raymond L.
Ordered on 7/14/2020
verry good
7/29/2020 2:33:43 AM

works verry wells for the price

  • Yes
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Jo-Anne V.
Ordered on 7/5/2020
7/20/2020 2:39:04 PM

I bought two laptops, they both had a couple of sticky keys when they first arrived but after hitting them a few times they are working fine. There is some slight wear but for refurbished units they are pristine, it's only been a little over a week but so far I'm really happy with them.

  • Yes
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  • Didn't contact
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Anonymous
Ordered on 7/7/2020
Good condition
7/20/2020 7:58:47 AM

Minor scratches. Works perfect. As expected.

  • No
  • Yes
  • Didn't contact
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Hilmar W.
Ordered on 5/29/2020
Good
6/15/2020 8:54:35 AM

The item arrived on time and appears to work well. Just one thing to complain about: The black surface of the laptop has been covered with a sticky substance which is almost impossible to remove.

  • Yes
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Shirley K.
Ordered on 4/24/2020
5/11/2020 3:04:36 PM

The item ordered was not what we received, however after contacting the seller the correct item was shipped with an upgrade promptly. I would order from them again.

  • Yes
  • No
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Asko A.
Ordered on 4/21/2020
5/7/2020 5:58:05 AM

Was sent with faulty battery, and told they were sold out to purchase new one. Sent product back and still waiting for my refund.

  • Yes
  • No
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Diana S.
Ordered on 4/13/2020
They didn’t show what it would look like on pictures
4/27/2020 2:31:22 PM

When I received the computer it was awful looking, it was supposed to be white and it was like a off colour, it was stained. Almost looked like from a sticker. I was not happy with how it look even if it was refurbished.

  • No
  • No
  • Didn't contact
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Linda H.
Ordered on 4/11/2020
Very good
4/24/2020 10:51:24 AM

The laptop was not delivered on time but this was due to Covic 19

  • No
  • Yes
  • Didn't contact
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Richard H.
Ordered on 4/7/2020
4/24/2020 1:26:57 AM

Bought 3 Dell Optiplex 780 towers - fine - but came with no keyboards or mice. Seems to me this is like selling a car without a steering wheel. Otherwise fine.

  • Yes
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STEVEN S.
Ordered on 4/1/2020
4/16/2020 7:30:58 AM

The product works fine. But it was marked up an awful lot. Did not look good at all. I got a cover for it. Other than that it works great.

  • Yes
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Mathieu B.
Ordered on 1/20/2020
2/4/2020 9:10:22 AM

After reviewing the comments from Newegg I was worried but still took my chances. I think the most important part is to look for the ratings of the actual third party you are going to be dealing with. IGO electronics provided the product in excellent condition, safelly wrapped the package and fast delivery. Good stuff

  • Yes
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  • Didn't contact
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Anonymous
Ordered on 11/15/2019
Like New.
12/2/2019 11:25:59 PM

Excellent Shape.

  • Yes
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Bernhard R.
Ordered on 3/25/2019
4/9/2019 10:19:17 AM

I was surprised by the quality of the refurbished laptop excellent deal!

  • Yes
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Linda M.
Ordered on 1/6/2019
excellent service and prompt deliver
1/17/2019 7:47:22 AM

I would highly recommend this company and service provider

  • Yes
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Stephen T.
Ordered on 12/21/2018
Laptop arrived as described. No problems two weeks after.
1/12/2019 6:49:26 AM

Bought this laptop to have access to the internet when I travel. So far it has been reliable and easy to use, as everything indicated came pre-installed. I have yet to run into any problems with it, although it has only been a couple of weeks.

  • Yes
  • Yes
  • Didn't contact
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