【About HongKong Store®】

1.Product details and warranty

All products are 100% original brand new, except for refurbished and used as indicated on the item listing. All products are guaranteed for 2 years except for man-made damage.Maybe our price is not the lowest, but we guarantee that our products are genuine and brand new,we don’t sell seconds at best quality prices!

2.Shipping Time
Free ship:Please be advised that due to your order shipping from overseas, we ask that you allow up to 8-15 business days for your product to arrive as indicated on the item listing. Furthermore, we would also like to forewarn you that your package may not be traceable while it is in transit to your country. Your package should become traceable once the package has reached stateside and cleared customs.
Express delivery:we will send items to you by DHL if you pay express fee,after 5-7 days you will receive items,Please pay attention to answering the DHL postman's call.If the delivery fails, the package will be returned to the seller automatically.
Delivery address:The order address of many buyers shows the registered address of Newegg, not the mailing address. Please check carefully after payment. The seller can't modify the address. Once the package is sent, he can only wait for the package to arrive at the local buyer for modification.

3. We supply many products including GPU,CPU,Motherboard,We have a large physical market in Mongkok, Hong Kong. Buyers can buy and return goods to our store at any time.We have an after-sales team in the United States. If you encounter any problems, such as compatibility, installation system, or other problems, please don't hesitate to contact us. We can provide you with solutions as soon as possible.
【 Customer Service】
You can purchase with confidence because we are dedicated to qualified products and 100% satisfied customer service.
If you need help, please contact us through Newegg message or feel free to send us email to below account. Then we will contact you back ASAP)
【About Feedback】
We're glad to tell you that we always leave positive feedback after receipt of payment, and appreciate your positive feedback with 5 eggs on all of the detailed seller ratings.
If any questions in your order, please don't hesitate to contact us to serve you and earn your 100% satisfaction before leaving us neutral /negative feedback.
Return Policy
Standard Return Policy
Return for refund within: 30 days
Return for replacement within: 60 days
Restocking Fee: 15.00%
RMA Policy
All returns must include the following or it will be rejected and returned back to you at your cost:
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, HongKong Store will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
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Hongkong Store
  • HONGKONG STORE
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    38Ratings(74% Positive)
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Return Policy
About Us

RETURN POLICY

All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Hongkong Store
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, Hongkong Store will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. Hongkong Store will refund back to your method of payment.

Return Instruction

When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.ca account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Standard Return Policy
Refund
Within
15Days
Replacement
Within
30Days
Restocking
Fee
15.00%