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We maintain high standards of excellence and strive for 100% customer satisfaction! Feedback is very important to us. We request that you contact us immediately BEFORE you give us or feedback, so that we can satisfactorily address your concerns.
If you have any problem, please feel free to contect us via message, we will reply your email within 24 hours. We will do our best to solve your problem.

Feedback
Returns Policy
53 Ratings (51% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
61.54%
Product
Accuracy
76.92%
Customer Service
Satisfaction
57.14%
Gerry Q.
Ordered on 6/18/2019
seller can't tell the difference between 512mb and 1 gb
7/16/2019 2:31:35 PM

I wouldn't recommend this seller to anyone that expects to get what they order, I ordered a 512mb memory card, as it is the largest my camera will take, so upon opening my parcel and finding a useless 1gb memory card, I was less than disappointed, and want a full refund

  • Yes
  • No
  • Didn't contact
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Carlo A.
Ordered on 7/11/2018
Works exactly as expected. Shipped on time.
8/8/2018 1:37:38 PM

Product was shipped quickly and with Canada tracking. Would buy from again. Item works well given the time I've had it so quality seems spot on.

  • Yes
  • Yes
  • Didn't contact
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Jean-Sebastien B.
Ordered on 6/29/2018
8/7/2018 6:20:30 AM

The item never even shipped. Never buy from this seller unless you wanna get scammed.

  • No
  • No
  • No
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Anonymous
Ordered on 6/30/2018
Inexpensive SD cards
7/27/2018 7:11:36 AM

These SD cards did not work in my MP3 player that I bought them for.

  • No
  • Yes
  • Didn't contact
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Conrad B.
Ordered on 6/1/2018
6/19/2018 7:33:08 AM

I never received my order..... way to go!

  • No
  • No
  • No
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PIERRE D.
Ordered on 5/18/2018
Charged additional COD (collect on delivery) on top of purchase price
6/15/2018 7:06:40 AM

I would not recommend this seller to a friend. I got charged $10.25 COD when I claimed the package from CanadaPost. I was led to believe I would have the package in a week and it would be shipped through Fedex - It came after 2 weeks originating from China, using a different shipper, repackaged through CanadaPost with COD. Pheobe from Hantec was still calling me "friend" when I asked why the tracking number is giving me an error when I tried checking it at FedEx. But when I was asking for a refund for the COD which I believe is an additional cost for the purchase that is supposed to be free shipping, I got the silent treatment.

  • No
  • Yes
  • No
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C.F. V.
Ordered on 1/15/2018
Poor
2/10/2018 10:07:51 AM

No would not recommend. Charged COD when already paid for when ordered. Twice had to contact re Late delivery. Very dissatisfied!

  • No
  • Yes
  • No
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Jonathan M.
Ordered on 12/8/2017
Never showed up
1/10/2018 7:35:31 AM

It never showed up... Ill have a hard time dealing with new egg in the future.

  • No
  • No
  • Didn't contact
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GUY L.
Ordered on 12/4/2017
Rip off
1/3/2018 4:42:41 AM

No news, no delivery!

  • No
  • No
  • Didn't contact
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Anonymous
Ordered on 8/28/2017
Wrong part, dont care.
9/26/2017 10:18:11 AM

I ordered a 4GB MicroSD card (for a raspberry pi) and I received a full size SD card.. So it's useless to me. I have not yet received an answer form NewEgg OR Hantec. Save yourselves the trouble, buy elsewhere.

  • Yes
  • No
  • No
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Marcus D.
Ordered on 8/2/2017
Great service, accurate product description.
8/30/2017 5:34:56 AM

Recommended seller, I needed to contact customer service and was I helped quickly by a friendly and professional employee. My issue was resolved to my satisfaction completely. Very good quality product that I purchased. Great price

  • Yes
  • Yes
  • Yes
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Anonymous
Ordered on 7/24/2017
Free Shipping but --- Not free shipping at all
8/19/2017 7:35:21 AM

I'm using a lot newegg.ca I buy memory card using the Free Shipping Filter on newegg All was Right : Shipping and handling cost : $0.00 But i received advice from Post Canada '' Shipping Fees was not prepaid'' Need to go at the post canada office to pay by credit card and received the parcel cost me time and money !!!

  • Yes
  • Yes
  • Didn't contact
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GORDON Y.
Ordered on 3/14/2017
4/10/2017 6:10:44 AM

Product did not work with my Notes 2 or 3, It did however work with my samsung tablet The Hdmi would freeze briefly on the big screen. the memory cards works well with the tablet the ports are too close to each other so a wide usb would not fit with the micr usb connected micro usb does not charge the device. I don't recommend this product

  • Yes
  • Yes
  • Didn't contact
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ROBERT C.
Ordered on 1/2/2017
Good product
1/28/2017 5:37:42 AM

Was as described and worked perfect for what I needed it to do

  • Yes
  • Yes
  • Didn't contact
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JAMES B.
Ordered on 6/3/2016
Poor. No delivery
6/29/2016 6:13:21 AM

I have nothing good to report. I am still waiting for my product to arrive.

  • Not answered
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  • Not answered
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Novatone
Ordered on 10/2/2015
Not exactly as shown
10/28/2015 9:24:21 AM

The image and description showed a power supply but one was not included in the product I received. I may have been sent the wrong version or maybe it just does not have a power supply.

Hantec Response:
Thanks for your feedback, I just check, the item you bought is this one:http://www.newegg.ca/Product/Product.aspx?Item=9SIA8W73508583&ignorebbr=1 The item don't need the power supply . please check. any question, please send us the message. we will reply in 24 hours. Thanks.
  • Not answered
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GS
Ordered on 9/7/2015
No customer service
9/22/2015 7:42:26 PM

I ordered my item on September 07, 2015 and I am still waiting on it. I sent several emails but did not receive a response. I wish I knew about this shipper before I ordered my items. The sad thing is I ordered from a Canadian website but it seems like the items are coming from Overseas..this just sad.

  • Not answered
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kbuster
Ordered on 8/20/2015
Hantec - No Delivery
9/12/2015 1:13:02 PM

I have not received the ordered item.

  • Not answered
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VbNetMatrix
Ordered on 8/6/2015
no tracking, no answer, no item..
8/27/2015 11:51:57 PM

3 weeks over I bought the product, my previous order from newEgg are always FAST (withing a week) This one, didn't received after 3 week, I contacted seller, never received answer and no tracking number, I'm in the blind. Today I have received the Shopping Experience Email from NewEgg... I can't give a good rating considering the experience I got... I verrrrrry rarely give bad rating, but no communication between seller/buyer is the worst case.

Hantec Response:
Hi,friend, thanks for your feedback. the package was be send by china post Registered.it is a litter late.so sorry for the delay shipping,. the package will be all sent by canada post form this month. it will arrived in time. Any question, please get free to contact us. good day phoebe
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