Shop Confidently with 30-Day Hassle-Free Returns

Located in St Catharines , in Southern Ontario for over 55 years, Gibbys Electronic Supermarket has specialized in home audio / home theater , TV and  video products and car audio / marine audio. We carry only the highest-quality brands and products at the lowest prices available. We will always have a solution for all of your audio video needs. Whether it be a new home theater setup including a television and full surround sound, or a new sound system for your car with a navigation system / in-dash unit and all-new speakers, Gibbys Electronic Supermarket is prepared to help organize the perfect solution to fit your specific needs.

It is our responsibility to ensure that our customers are 100% satisfied. If you ever have any questions or concerns, please feel free to reach out and contact us at any time toll free at 1 877 761 6354 during regular business hours or 7 days a week at online@gibbysesm.ca. We generally respond to emails within 24-48  hours.

To enhance customer service and ensure your package is being delivered safely and confirmed to your address. 
We will be shipping with a status of; “Adult Signature Required” on all of our shipments.
This means that you will be asked for government id on delivery and someone of “age” being 18 years or older with Government ID matching the confirmed address of delivery. This is for your security and ours. This is verifying the delivery and receipt of the product. We do NOT drop any packages at the door at all due to the value of the items we ship. We do not redirect any packages to another address at all.
 
Please track your shipment so you are aware of delivery timeline.
Any questions please call Gibbys 1 877 761 6354

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Returns Policy

All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Gibbys Electronic Supermarket
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, Gibbys Electronic Supermarket will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. Gibbys Electronic Supermarket will refund back to your method of payment.

Return Instruction

When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.ca account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Standard Return Policy
Refund
Within
15Days
Replacement
Within
30Days
Restocking
Fee
15.00%