"Generic-Cartridges Seller Profile"

All shipping charges are to be paid by the customer for all orders or returned items or defective products. Any exceptions where the weight of the order is beyond the normal standards imposed by the courier companies, bulk freight transport charges will be quoted to the customer for each order. Furniture orders will need to be shipped by truck and quoted for transport rates, unless the item is small enough to be shipped by courier. We ship same day for in stock items when orders are confirmed by 3 PM. We ship using UPS, Purolator, Federal Express, Fedex Ground depending on the area and item. We reserve the right not to ship to remote rural areas of Canada such as the Territories, Nunavut, PEI and parts of Newfoundland due the cost of shipping and courier restrictions. Unfortunately at this present time the couriers do not ship to PO boxes.

Shipping charges are non refundable and restocking charges are applicable to orders returned after properly being shipped and not picked up at courier depots or if no redelivery arrangements are made with the courier companies. Customers are automatically sent tracking info and tracking information for each order is also saved in your New Egg account. The customer is responsible for looking out for their parcels once this order tracking email is sent, to contact the courier companies if the parcels are undeliverable or late.

All items after 30 days are warrantied by the manufacturer. All electronics, ink cartridges, toner cartridges, light bulbs, pens, batteries are not returnable. Anything opened, unwrapped and not in resellable condition is not returnable. All returns because of our fault or error will be returned with us being responsible for ground shipping. Anything returned using a courrier account with anything other than ground shipping with be charged the full amount of the shipping charge.

Return Instruction

When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.ca account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.