Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.

About Gaiacom

Gaiacom Ltd is a leading provider and distributor of electronic and information technology solutions. Our mission is to empower our customers by providing the best products with fast service at a reasonable price thereby creating change, development and opportunity through technology.

Feedback
Returns Policy
44 Ratings (59% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
61.36%
Product
Accuracy
77.27%
Customer Service
Satisfaction
55.17%
Anonymous
Ordered on 1/11/2021
They said in Stock but guess what? Not actually unstuck.
2/17/2021 8:39:10 PM

Then when I asked for a refund they charged me for additional shipping.

  • No
  • No
  • No
Did you find this review helpful? 
Peter P.
Ordered on 11/30/2020
sturdy laptop stand
1/19/2021 4:44:30 PM

Well packed and shipping went well. Easily handles a 2011 15 inch MacBook Pro with ease (the last optical drive). Allows a laptop (almost) vertical making good use to the built in web cam. A bit expensive but it will last. Recommended.

  • Yes
  • Yes
  • Yes
Did you find this review helpful? 
edward M.
Ordered on 11/23/2020
CHECK the shipping
12/1/2020 9:30:10 AM

I ordered 6 network cables and I did not pay attention to the shipping from Gaiacom as it was part of a larger order and I was a little rushed. The shipping was almost 5X the cost of the cables which is completely unjustified more then 150 to ship 6x6' Ethernet cables

  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful? 
Anonymous
Ordered on 5/20/2020
Order not yet shipped
6/9/2020 3:50:34 PM

Their service is so slow they havent even shipped it yet dont buy from them

  • No
  • No
  • Didn't contact
Did you find this review helpful? 
Anonymous
Ordered on 5/24/2020
I'm rather unimpressed
6/8/2020 4:25:46 AM

I would NOT recommend this seller to others. My product arrived late and faulty. I've tried reaching out to the seller for a refund a week ago and there has been no response.

  • No
  • No
  • No
Did you find this review helpful? 
Michael H.
Ordered on 4/20/2020
Very Bad Service
5/15/2020 4:03:28 AM

Was told item couldn't be delivered and would get refund. Refund never came. Contacted seller about it but received same email from them as I did the first time. Three weeks went by like this. Still no refund. Then contacted Newegg by phone. The first time, agent put me on hold, then never came back to the phone. Called a second time. Agent said refund would be forthcoming. To conclude, waiting over three weeks for a refund is not acceptable.

  • No
  • No
  • No
1 out of 1 people found this review helpful. Did you? 
Anonymous
Ordered on 12/25/2019
Genuine retail Windows 10
1/16/2020 9:58:02 AM

It arrived a day sooner than expected, it was new and sealed, the key was valid, and it was the retail edition for less than the OEM listings. It may be the International edition from Ireland, but it worked exactly as advertised.

  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful? 
Anonymous
Ordered on 10/28/2019
11/26/2019 7:41:20 AM

the part I received is not the one which I ordered, It's now taking way longer to replace with the right Item, I have passed the required date and still going back and forth with Newegg to get the right replacement.

  • No
  • No
  • No
Did you find this review helpful? 
Angelo F.
Ordered on 9/5/2019
Contacted them a number of times to find out about delivery. No response.
9/11/2019 11:54:31 AM

Looking for Estimated time of arrival and where the package is in freight and they have provided no response. Tracking number is not valid until it lands in Canada. I have sent numerous emails about delivery and Gaiacom has not responded.

Gaiacom Response:
Order Cancelled
  • No
  • Yes
  • No
1 out of 1 people found this review helpful. Did you? 
Rhonda S.
Ordered on 7/17/2019
Excellent Seller
8/1/2019 8:51:46 AM

The Bamboo pen came more quickly than I expected and was exactly as depicted. It works perfectly. I'm extremely satisfied.

  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful? 
GUY C.
Ordered on 4/10/2019
5/9/2019 6:16:30 PM

I'm still waiting for my order, so I can't tell if the item is as Seller Described. The customer service sent me an email saying the will contact me within 12 hours and no news. I'm very desapointed with this company. I don't ever want to be referred to this company again.

Gaiacom Response:
May 13 10:12 am Delivered
  • No
  • No
  • No
1 out of 1 people found this review helpful. Did you? 
brent h.
Ordered on 3/12/2019
nOT THE BEST
3/30/2019 10:34:08 PM

GOT TRICKED INTO A 3 GAME PACK ITS AUTO SELECTED AND SEEMS LIKE ITS FREE BUT ITS NOT COST ME A EXTRA $90 AND I ONLY WAS ABLE TO USE 1 OF THE GAMES WOULD HAVE BEEN 5 STARS IF I DIDN'T HAVE THE EXTRA $90 ON MY BILL

Gaiacom Response:
Only windows software ordered from Gaiacom.
  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful? 
Anonymous
Ordered on 1/29/2019
UK copy of Windows 10 Home
2/13/2019 1:15:18 PM

I say the seller described the item accurately with some reservation. When I installed this copy of Windows 10 Home I was surprised to see that it would only install in UK English, not US or Canadian. It wasn't a huge deal, but still annoying.

  • Yes
  • Yes
  • Yes
Did you find this review helpful? 
Brian D.
Ordered on 12/26/2018
Newegg missrepresented which country this would ship from
1/23/2019 4:55:35 PM

Got everything for my build except windows. Built entire machine and had to wait two weeks for the software to ship from Ireland, if they said $10 more for domestic I would have paid it.

  • No
  • Yes
  • Didn't contact
Did you find this review helpful? 
Vanessa F.
Ordered on 11/21/2018
Bad
12/6/2018 4:40:13 AM

my 2 last experience with Neweeg is not very good. the part was never delivery.. and this with extrta charge for fast shipping.... so bad

  • No
  • Yes
  • No
3 out of 3 people found this review helpful. Did you? 
Pal G.
Ordered on 11/28/2018
They did as promised
12/5/2018 6:03:32 PM

No issues... good transaction...!!!

  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful? 
shea r.
Ordered on 4/20/2018
no notification of shipment was shipped, took way too long for delivery, arrived randomly
5/18/2018 6:45:50 AM

would not recommend them, did not know it was out of the continent, thought out of the country meant usa not other side of the world very disappointed in the lack of information, even after it was delivered the tracking page still showed it was being packed

  • No
  • Yes
  • Didn't contact
3 out of 3 people found this review helpful. Did you? 
Pierre-Alexandre C.
Ordered on 3/21/2018
Honestly everything is wrong
4/16/2018 11:46:42 AM

I do NOT recommend this seller. Tracking number unavailable. I contacted the support and had no response. Needed to ask for a refund to Newegg. Never received the item. Really disappointed...

  • No
  • No
  • No
3 out of 3 people found this review helpful. Did you? 
Costas P.
Ordered on 3/13/2018
Not punctual delivery declined paid for 5-7 day delivery but goods arrived and were refused 3 weeks after ordering
4/7/2018 5:09:34 AM

If I wanted the good 3 weeks later I would not of asked for and paid for express shipping. Supplier should learn how to read an order and ship according to clients requests. Even tracking package made no sense they give you a tracking number that really is 100% useless.

  • No
  • No
  • No
3 out of 3 people found this review helpful. Did you? 
TOP