GLL Silkroad is committed to providing each customer with the highest standard of customer service.

All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from GLL Silkroad
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, GLL Silkroad will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. GLL Silkroad will refund back to your method of payment.

Return Instruction
When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.ca account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Feedback
Returns Policy
17 Ratings (24% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

4 egg
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3 egg
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2 egg
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On-Time
Delivery
29.41%
Product
Accuracy
29.41%
Customer Service
Satisfaction
28.57%
Anonymous
Ordered on 3/8/2021
Trusted Supplier
4/14/2021 1:25:29 PM

Very happy with the order. Will be back again when the time comes!

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Ronald C.
Ordered on 3/17/2021
TERRIBLE!!!
4/9/2021 3:16:08 AM

Got notice from NewEgg that item was delivered. Canada Post tracking says it was delivered to an address in Etobicoke ON, I live in Ottawa, 400 miles away. I tried to contact NewEgg and got no response from them. Funny how my credit card got charged the very same day I placed the order (5 weeks ago).

  • No
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Gael V.
Ordered on 2/27/2021
Scam
3/16/2021 12:02:06 PM

How is New Egg letting these scam sellers on their website ? I bought 2 items, both were delivered to the wrong adress, and who knows if it was not the wrong item. Back in January I bough from a Chinese reseller a mining rig and it they sent me a tiny little piece of hardware that was garbage. I though I would give them a second try, .... not going to happen a third time. Please ban this seller New Egg.

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  • Didn't contact
1 out of 1 people found this review helpful. Did you? 
Ryan S.
Ordered on 1/25/2021
Did NOT get my package
3/3/2021 7:33:54 AM

I would NOT recommend. Took forever to ship, thought I had the right tracking number, turns out it was the wrong one. I haven’t received my order. NewEgg refunded me, thank you for that. Disappointed in the seller’s ability to fulfill the order

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1 out of 1 people found this review helpful. Did you? 
Andrea G.
Ordered on 1/20/2021
Never Received the item
2/26/2021 9:40:45 AM

+1 to the list of people never receiving their order. Wait for a month, delivery at wrong address, refund.

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1 out of 1 people found this review helpful. Did you? 
Jean-Louis P.
Ordered on 1/2/2021
Never received item
2/5/2021 5:42:58 AM

as i never received the item i cannot comment on it ! also i cannot verify where it was supposely ship ! for me it appear the be a way of keeping the customer money ! i pay , wait more than a month thanhave to be creditid to have my money again and pay interest on something i never get ! i am frustrated that company are able to proceed this way with Newegg ! i begin to loose confident to Newegg lack of verification !

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2 out of 2 people found this review helpful. Did you? 
Winni Y.
Ordered on 12/28/2020
2/3/2021 7:39:34 AM

Did not receive the product after waiting for over a month, wasting time waiting for the package, and took the extra effort to ask for a refund

  • No
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2 out of 2 people found this review helpful. Did you? 
steve l.
Ordered on 12/29/2020
Scammer
1/28/2021 8:31:52 AM

Scammer. All you have to know. Dont buy from them.

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3 out of 3 people found this review helpful. Did you? 
Jonathan R.
Ordered on 1/2/2021
Got gloves instead of an AV2000
1/26/2021 4:09:28 AM

I got a completely different item from what I ordered.

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3 out of 3 people found this review helpful. Did you? 
Lynn A.
Ordered on 1/12/2021
didnt even send it
1/20/2021 6:00:49 AM

i ordered all the components for a. system and was waiting for this card. they cancelled and refunded my money 10 days later

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3 out of 3 people found this review helpful. Did you? 
michael k.
Ordered on 8/23/2020
9/6/2020 9:53:17 PM

i still dont have the item -- i want to cancel this order - shipping take far too long - no estimated date

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  • Didn't contact
4 out of 4 people found this review helpful. Did you? 
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