Forum Home Appliances has been a specialty small appliance retailer since 1995. Our focus is to provide quality merchandise, backed up with exceptional customer service. We offer products from over 50 name brands including Panasonic, Breville, DeLonghi, Kenwood, Cuisinart, Krups, T-Fal, Rowenta, Hamilton Beach, and Proctor-Silex.

We have 4 brick and mortar stores in the Metro Vancouver area and are an Authorized Service Centre for many of the brands which we carry. In addition to this we sell parts and accessories for many of these manufacturers. If there is something that you are looking for that you can not find here, please call us at 1-877-893-8896 between 10:00 AM to 6:00 PM PST (pacific standard time) from Monday-Friday.
Forum Home Appliances Store
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Return Policy
About Us

RETURN POLICY

Note that the return shipping cost is to be covered by the buyer unless the item arrived defective or damaged.

Return Instruction

When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.ca account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Standard Return Policy
Refund
Within
30Days
Replacement
Within
60Days