Fast Media USA Seller Seller Profile

I ordered an Asus Monitor on sale at a very good limited time price. The seller sends me a old Asus Wifi Antenna instead. I report the issues and ask them to send the item I ordered, but they play games and eventually just offer a refund. I reiterated that I do not want a refund, I want the monitor I ordered because I bought it at a "limited time price". The monitor is now at full price, which I can buy anywhere. The seller is difficult to deal with. They ask for photos as proof, so I send them photos, but three different reps continue to email me to ask me for photos when they have already been sent. They probably don't want to send a replacement because the monitor is now at full price and they only had some promo monitors in stock. Even though they have them in stock, they refuse to make the situation right. This is the worst shopping experience I've had, I a buy a lot of electronics online. I would never buy from this seller again. Save yourself some frustration and look elsewhere. This seller can't be trusted. I'd give them zero stars if possible.

After placing my order, the seller contacted me via e-mail, and said that they weren't going to ship me a "ASUS MB169B+" portable monitor, but instead send me a "ASUS PCE-AC56" WiFi PCIe Adapter. How is that even close to equivalent? After telling them that I still want the monitor I paid for, they told me to cancel my order - I assume so that they could save face with NewEgg. Before I had a chance to respond to this, they then billed my Paypal account. What dishonest behaviour! I have no idea what they intend to send me but, I would tell all potential customers to stay far away from this seller. They are either dishonest or incompetent or both. Spend your money wisely; somewhere else!

The headphones are working beautifully. Great sound and base sound is awesome. Very glad i bought them.

The power supply I purchased is not the part I received.

I would buy again from this vendor.

Thermalright Silver Arrow is the finest Air Cooler for the Threadripper socket TR4 processors. I own three of them and Fast Media delivered on time and without any issues. Thanks.

Product came on time and is great but they just used Aamazon and the package that came was from Aamazon. Don't know why I didn't just get it from Aamazon myself as it cost me an extra $40.

Ordered a MTG booster box, I received only one card in played condition instead, seller didn't accept to send a partial refund. Seller communication was really bad

Do not buy from these people. I still haven't received the item, their entire purpose is shipping and they can't even figure it out. I still have a "tracking" number that just always says that the product is on its way.

My daughter has a zebra finch as a pet and she loved receiving this plush one. Very cute!

I requested a refund, they refused. Sadly I have a CPU fan sitting here for nothing.

They shipped in one week, but tracking info didn't update for a week or 2 more. I have asked Newegg for help

Update : They have contacted me several times to try to convince me to remove my negative feedback. I find it disrespectful and quite scary when you see their overall rating.I ordered a laptop battery from them. I received one half the capacity (and value) of the one I ordered, in an unopened A-mazon box !!. I had to go through the trouble of sending it back and now refund takes for ever. They just don't care !

I was worried at first if my cpu would even come, but as I talked to seller's manager thru email, I kind of felt relieved that my i3-9100f is on the way. Their tracking update is extremely unreliable and SHOULD make you worry, but you'll be fine as you get in touch with them through e-mails. My cpu arrived on time and undamaged. It took them 3 weeks. I live in Canada and the product shipped from Australia. That's fast, considering that it came from the opposite side of the world. It said it'll arrive within 10-32 days and it did. I don't fully recommend this seller if you need a fast shipment to Canada, but what I can tell you is that I've had a positive experience with them. All you need is patience.I'll give them 4 out of 5 stars. If only they could fix their tracking updates without e-mailing them, people won't have to give them negative reviews despite the long ETA.

Everything was fine with the delivery. The keyboard is just to noisy to use while I'm on a zoom call. I will have to replace it.

Tried to cancel my order less than 24hrs after placing order. They said it was already shipped, tracking info didn't update for a week or 2. When it did show up I returned it because it was an open box and sent it to the supplied address. Now they are refusing a refund saying that it hasn't shown up but was confirmed as delivered threw tracking number

Point one: The Item was NEVER delivered Point two: I don't know if the item was as described because again it was NEVER delivered Point three: When trying to resolve the matter They actually offered to resend the item which according to the email they don't have in stock. Point four: I had to get Newegg involved to help. SO far so good. Advise: Where ever you live make sure shipping is domestic & as a rule of thumb be very wary of third party sellers,

Bought a screen mount December 5th not expecting it for Christmas, it's for work, no big deal. Fast forward 39 days and the monitor has arrived from Newegg but the mount didn't come in. Double check the shipping info and realized I made a purchase from a THIRD PARTY. Never good. Checked the ETA shipping time and the seller lives in the USA. I live in Canada. The item is shipping from Australia. AUSTRALIA. The country right next to New Zealand. On the other side of the earth. We should have more warning or just removing third party sellers. When I'm shopping on sites like Best Buy, Newegg I want to purchase goods from them not some guy that's buying and reselling things. Make sure to like all 1 star reviews on third party sellers Very tired of the sub par service from third party sellers. Never a good experience, these people don't have the items in stock they just buy it from somewhere else and reship so I have to wait for the item to be shipped twice. *** Update** It is now February 3 2021 and the seller has spammed me with 16 emails stating that the claim has been resolved and I still don't have my money back. 61 days after ordering and 14 after starting my claim. If you attempt to buy something from this thief you are going to have to get Newegg involved just to get your money back.

SCAM SELLER - DO NOT BUY FROM THIS THIRD PARTY RESELLER!!!!! Ordered a Noctua NM-i115x bracket for a new cpu cooler. Waited over a month for delivery, which is fine, global pandemic and all. Finally receive package and inside is a trick puzzle lock. It has now been 2 weeks since contacting support and the seller with no response. No refund, no replacement item being sent. On the plus side, the puzzle is less frustrating to complete than buying from this seller. EDIT: After speaking to two different customer service agents, David P and Alexander S, this issue has not been resolved. Explained that I have not received the item I ordered, and they sent the same copy/pasted reply apologizing and asking me to return the item. RETURN THE ITEM I DIDN'T RECEIVE.... One of them even had the audacity to ask me to remove this negative review, BEFORE even resolving the issue.

Seller did not send tracking information until 2 weeks after the order was placed and after I asked. Item arrived over 3 weeks after purchase. It was in an Ama-Zone* box with an Ama-Zone* receipt in there for significantly less money than what I paid. *(Sidebar: Newegg tries to censor the name of its competitor in reviews - just another frustration by this awful retailer) I realized the seller just bought this off Ama-Zone for cheaper and then just resold this to me via Newegg. I contacted NewEgg customer support and they told me this behaviour is allowed, to my shock. I asked NewEgg customer support for a refund the day after I received the product and they said they can't because it was 15 days past the refund time frame... Even though the item was received 25 DAYS AFTER PURCHASE. So apparently in Newegg's world all you have to do as a a seller to make sure nobody can initiate a refund is: ship out your products super late! In other words, Newegg rewards awful service by its sellers on Marketplace! Needless to say Newegg will never see a dime of my money ever again.