IBS Automotive - a subsidiary of IBS Distribution which was originally established in 2003. With over 15 years of experience and over 50,000 happy customers along the time, we are proud of the traditional heritage of providing quality services and products to our customers.



IBS Automotive is proudly Canadian owned and managed since established. We are based in the beautiful city of Toronto, one of the best place in Ontario, Canada.



Our customer service team here in IBS Automotive isn’t just a group of people plugging words into a computer to see what the database says. With years of experience in the industry and a mutual passion towards automotive products, much of it first-hand as customers themselves, they bring the kind of knowledge that you can only gain through experience, not database searching. We focus on providing our customers with expert advice, first-class service, and in the rare event that something goes wrong, setting it right.

If you have yet join one of our happy customers, we would love to invite you to try out our worriless and seamless purchase experience.
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Return Policy
About Us

RETURN POLICY

IBS Automotive is proud to offer 30 days questionless return starting from your product receival date. We will accept your return for any reason that the product does not suit your need. (Unless HAZMAT product)

Restocking fees up to 15% and non refundable original outbound shipping charge will only apply to returns in opened/damaged conditions and are not returned due to a mistake by IBS Automotive.

Detailed returning instructions and all applicable fees case by case will be sent out once a customer service representative is contacted for a return.

IBS Automotive is proud to provide seamless purchasing experience and worriless return experience.

Return Instruction

When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.ca account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Standard Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Restocking
Fee
15.00%