Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.

We supply many high quality electronics with competive price, such as computer accessories, laptop parts, MP3/4/5, Tablet PC & accessories , game controllers, phone accessories, home electronics, and so on. Our goal is to provide high quality luxury products at affordable prices. We are able to accomplish this by sourcing products directly from the factories that produce these items and offer them to you at very deep discounts.

Our friendly and knowledgeable staff is ready to assist you with your order and any product related questions.
Hope you have a satisfied experience and build a long term cooperative relationship or friend-ship with us.

About Shipping
Most domestic orders are shipped via USPS Standard shipping. Most items leave our warehouse within 2 business days after we got your full payment. As soon as it ships, we inform you shipping details, including a tracking number. The delivery takes 7~15 business days based on your location. Please make sure you provide valid physical address when you check out.

About Customer Service
You can shop with confidence because we are dedicated to quality and customer service. If you need an immediately help, please send a message. Your question will be answered in very short time.
Note: Since there is time difference, if you called us without any response, please contact us through Newegg message. Then we will call back
Email: ETopSell@outlook.com
Office hours: 9:30 AM-5:00 PM pacific time. Mon-Fri. Office closes on holidays.

Return Policy
We accept return or exchange within 30 days after package delivered. Contact us first for Return Merchandise Authorization (RMA) before you ship back the package.
If buyer places the wrong order or just don't need the item, we accept return with 15% restocking applied.

Feedback
Returns Policy
161 Ratings (71% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
68.69%
Product
Accuracy
83.84%
Customer Service
Satisfaction
75.47%
Gerry S.
Ordered on 3/11/2020
Delays
7/22/2020 12:55:41 PM

Update: refund was given and several months later the item ended up arriving. However, I had already purchased the item from another retailer.

  • No
  • Yes
  • Yes
Did you find this review helpful? 
Sebastien S.
Ordered on 4/6/2020
receive out of delay, i have been refund
7/21/2020 10:47:41 AM

receive out of delay, because of covid19

  • No
  • Yes
  • Didn't contact
Did you find this review helpful? 
Doug N.
Ordered on 3/11/2020
Stay away from this seller
4/16/2020 3:44:28 PM

34 days and still waiting for my purchase that was advertised as being shipped from Toronto. It wasn't until after I paid that the shipping information revealed the item was shipping from China.

  • No
  • No
  • Didn't contact
Did you find this review helpful? 
Michael J.
Ordered on 12/16/2019
Shipped faulty product and refused to recognize that they did anything wrong
1/15/2020 7:21:40 PM

I contacted the seller after receiving my order as there were a couple of issues that I had with what they had sent. They addressed one concern with what was ordered, but completely skipped over the fact that one of the laser pens was defective and it will not hold batteries as it springs apart when trying to screw the two pieces together. They didn't have what I ordered, they refused to acknowledge the defective product and this after it was several weeks beyond what was anticipated. Hard to give Christmas presents when dealing with jokers like this. Do not buy!!!! Find another seller that has a decent reputation, or at least someone with some customer service skills. I gave them a chance to make things right, but maybe because English isn't their primary language they are incompetent when it comes to providing customer service. Very disappointed both with the experience and the cheap products. Not worth a nickel!

  • No
  • No
  • No
Did you find this review helpful? 
André S.
Ordered on 10/14/2019
Took so long the computer died
11/12/2019 9:34:21 AM

I originally bought, the fan advertised for my clients make and model. After a month, I got the fan and it didnt fit. Through messages with many days of back and forth, I sent pictures of the right fan. After many days, I got a link to the "right" fan, bought it more than a month ago. Since the computer died from overheating. Still don't have the fan.

ETopSell Response:
This fan is a customer purchase error. The first time you purchased P / N: DC28000AIA0, but you actually need PN: KSB05105HC-AJ93. According to the second tracking order number LL786979087CN, this order was delivered in exactly 15 business days.
  • No
  • No
  • No
Did you find this review helpful? 
Korhan C.
Ordered on 8/16/2019
Great service!
9/3/2019 1:55:50 PM

The fan came as described and works great. The shipping was really fast, however there was an extra cost that i paid after it entered into the border control and which was associated with the "brokerage" even though i had chosed the expensive delivery method which was supposed to include Duty & Brokerage. But this is not something that the seller can control when shipping internationally, I guess. And also they helped me and refunded me, after i emailled to them. So thanks for the service!

  • Yes
  • Yes
  • Yes
Did you find this review helpful? 
Mark L.
Ordered on 6/26/2019
Slow shipping, defective device, terrible customer service
7/28/2019 1:07:16 PM

I ordered a mobile hotspot, which took a few days longer to arrive than had been stated. After all that waiting, it turned out to be defective, so I contacted ETopSell about it. They responded promptly to my first message, but then went completely silent after I followed up with them. It's been 9 days since then (and I've even emailed them since), and still no response. Just waiting for Newegg to work through the claim I placed.

ETopSell Response:
Our sincerest apologies for what happened. Questions about our reply . After we replied to your email on July 19th, we did not receive your reply, and we could not find your reply letter in our email box.
  • No
  • Yes
  • No
Did you find this review helpful? 
CJ O.
Ordered on 6/16/2019
7/12/2019 7:18:40 PM

1 day delivery. No defects on product. Just awesome

  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful? 
Justin T.
Ordered on 5/15/2019
Item not available from supplier
6/13/2019 10:59:04 AM

Item not available from supplier. ETopSell notified me and provided a refund. Seller recommended.

  • No
  • No
  • Yes
Did you find this review helpful? 
Laura S.
Ordered on 3/27/2019
Great Sellers
4/24/2019 6:41:26 PM

The fan came as described and works great. The shipping was slow however that is not something that the seller can control when shipping internationally.

  • No
  • Yes
  • Yes
Did you find this review helpful? 
Lori A.
Ordered on 1/17/2019
Good quality product
2/14/2019 6:55:54 AM

Item was in great working order, had no problems with it an it fixed the problem.

  • No
  • Yes
  • Didn't contact
Did you find this review helpful? 
Matt B.
Ordered on 11/11/2018
Garbage
12/7/2018 5:48:12 AM

This is the first time that I've ordered off of Newegg and I don't think I'll be doing it again. The seller still hasn't even shipped my cable yet

ETopSell Response:
Due to labour disruption Monday, November 12, 2018 9:58 PM International item mailed in originating country Delivery may be delayed due to labour disruption
  • No
  • No
  • Didn't contact
Did you find this review helpful? 
Adrian H.
Ordered on 11/1/2018
11/29/2018 2:01:13 PM

I bought this video card a month ago. Minutes after paying for the card I realized the card was a fake. I asked newegg to cancel my order first thing the next morning. I got an email back a couple hours later from the seller saying the item was already shipped. A month later here we are, the fake video card has still not arrived.

  • No
  • No
  • No
Did you find this review helpful? 
Stewart S.
Ordered on 10/29/2018
11/26/2018 8:06:41 AM

I have not received my order to date. Nov 27th. Not impressed.

ETopSell Response:
Delivery may be delayed due to labour disruption
  • No
  • No
  • No
Did you find this review helpful? 
Frederick P.
Ordered on 8/20/2018
9/12/2018 5:28:27 PM

4 week and still not in transit

  • No
  • Yes
  • Didn't contact
Did you find this review helpful? 
Anonymous
Ordered on 5/10/2018
Uncooperative and shady Policies
6/7/2018 2:18:20 PM

After contacting the seller regarding return since I had made an incorrect order, I was told return shipping would be more than the cost of the actual product. Although their return policy stated only a 15% restocking fee, there are hidden charges. I will update once the case has been hopefully resolved.

ETopSell Response:
If buyer places the wrong order or just don't need the item, we accept return with 15% restocking applied. Since it is not an defect issue we will be unable to provide return label thank you
  • Yes
  • Yes
  • No
Did you find this review helpful? 
Francois B.
Ordered on 4/30/2018
Great service!
5/29/2018 6:17:27 AM

Support was over expectations!

  • Yes
  • Yes
  • Yes
Did you find this review helpful? 
Nicholas O.
Ordered on 3/13/2018
Disconnected from customers
4/16/2018 10:06:31 AM

Never use this seller, ordered a cable online and it said 8-12 days it took 5-6 weeks to arrive

ETopSell Response:
Sorry for any delay. Your package has arrived in Canada and was sent for further processing. That means the item was delivered Canada post. the Expected Delivery:3-7 business days. If you can't wait, please contact Local Post Office.
  • No
  • Yes
  • Yes
Did you find this review helpful? 
F D.
Ordered on 1/12/2018
Newegg is Great!
2/8/2018 4:22:58 AM

Speedy as always with Newegg, as described. Very satisfied.

  • Yes
  • Yes
  • Didn't contact
Did you find this review helpful? 
Thomas H.
Ordered on 12/10/2017
1/16/2018 7:17:27 AM

Product as described, works great and shipped in a timely matter

  • Yes
  • Yes
  • Yes
Did you find this review helpful? 
 
TOP