【About ESTONE®】

ESTONE since its inception in 2007, has been focused on gaming keyboard and mouse product development and production. Our company has a strong R & D, design, sales and production team, improve the management system. Companies in the "professional is everything, product first" attitude, and strive to build the first domestic brand mouse and keyboard.

For a long time, ESTONE has always been committed to technological innovation, product innovation, production innovation, service innovation, dedicated to the professional development of the road, constantly innovation, and always close with the industry trends, build people in mind the professional brand of mouse and keyboard. All this comes from ESTONE's strong research capabilities. Open, peer, shared, collaborative corporate soul to ensure that the ESTONE continued to take off, and a good reputation and market fundamentals are ESTONE continue to move forward, and constantly go beyond the source of self power.

ESTONE company has two major domestic brands: ESTONE. Dragon Elf, iMICE ,, and has a strong foreign trade, OEM sales team, the products are exported to the United States, Brazil, Germany, Japan, Canada, India, Russia, more than 30 countries, At home and abroad to establish a sound sales and service system. In advocating "win-win" and "common development" under the prerequisite, has made unprecedented high-speed development, which can not do without ESTONE people's joint efforts, but also inseparable from the broad support of the majority of partners.

In the future, ESTONE people will persevere in the higher, farther goals, forge ahead in unity, head forward, convinced that ESTONE will fly higher, go farther! More convinced: the future belongs to us ESTONE!

【About ESTONE Shipping】

We will ship your orders within 1-3 business days after the payment finished.As soon as it ships, we inform you shipping details, including a tracking number.
Most of our prouduct will ship from US warehouse.It will take about 5-10 working days deliver.If US warehouse is out of stock,we will ship it from overseas.It will take about 7-19 working days deliver. But we are so sincerely hope you can receive your item as fast as possible. If you feel it is too long time to receive your item, please send message to us first. We will try to solve any problem.

【 Customer Service】

You can shop with confidence because we are dedicated to qualified products and 100% satisfied customer service.
If you need help, please send a message before leave any netrul or bad feedback.Your question will be answered in very short time.
(Note: We suggest you contact us through Newegg message or feel free to send us email to below account. Then we will contact you back ASAP)

ESTONE Email:
wts9947@163.com

【About Feedback】
We're glad to tell you that we always leave positive feedback after receipt of payment, and appreciate your positive feedback with 5 eggs on all of the detailed seller ratings.
If any questions in your order, please don't hesitate to contact us to serve you and earn your 100% satisfaction before leaving us neutral /negative feedback.
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Return Policy
About Us

RETURN POLICY

All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from ESTONE
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, ESTONE will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. ESTONE will refund back to your method of payment.

Return Instruction

When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.ca account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Standard Return Policy
Refund
Within
30Days
Replacement
Within
90Days
Restocking
Fee
15.00%